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Rank
99th
Out of 676

Room Mate Grace

Average Price: $334  
 
Hotel Class:
125 West 45 Street
New York City, 10036 View map  
0-Star Hotel Rank: 14 of 249
Average review rating: 4.18
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (28) , Travelocity (5) , TripAdvisor (714) , YahooTravel (7)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 9 comments. 
66% wrote positive comments about manager
The following words were used in comments with Manager:
 
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1. The Grace's manager (?), Daniela, was very helpful and did an excellent job of getting everything 'squared-away'.
"Good & Bad " Read full review on TripAdvisor   10/13/2011 Vote      
2. I come back the next day and theres a cleaning lady who tells me a manager and another person was in my room.
"HORRIBLE THEY STOLE FROM ME STAFF WAS RUDE LIKE NO OTHER! " Read full review on TripAdvisor   1/6/2011 Vote      
3. Thanks to the front desk manager, Nelia R.
"Our Favorite Hotel in NYC! " Read full review on TripAdvisor   5/6/2012 Vote      
4. I then called for the manager who had to return my call.
"should have listened to my friends before booking " Read full review on TripAdvisor   1/27/2011 Vote      
5. The maid told me a manager and a few people.
"HORRIBLE THEY STOLE FROM ME STAFF WAS RUDE LIKE NO OTHER! " Read full review on TripAdvisor   1/6/2011 Vote      
6. first room confortable on 10th floorsecond room on 8th floor has just been fresh painted - so toxic smells -:(((and no black curtains to avoid light early in the morning :(((to replace it we were given another one on the 3rd floor : impossible to sleep before 3AMbecause of a party at the swimming pool (we were told party ends at 2AM but as fun was going on the manager extended it later :(((night reception never ever said they were sorry for this disturbance :(((which should have been the least as we stayed for a total of 17 nights .
"great fan of room mate hotels in europe - disapointed by NYgrace hotel " Read full review on TripAdvisor   10/20/2009 Vote      
7. I hope they do!**The manager left me a handwritten note and personal letter.
"What a nice surprise..in more ways than one! " Read full review on TripAdvisor   8/10/2009 Vote      
8. We loved- The room (King Bunk for 3 people - 1106)- The breakfast- The increadible staff- The pool and sauna- The locationWe didn't like so much- The tiny reception (but who cares?)We had a problem at the hotel but the hotel manager solved it in an incredible way, se we now are trully embassators of Room-Mate.
"More than perfect! Great Grace! " Read full review on TripAdvisor   1/25/2009 Vote      
9. I complained to the manager who reimbursed me the entire $400 for the room which is great but doesnt make up for the fact that our entire day in NY on Sunday was ruined.
"Completely unable to sleep!! " Read full review on TripAdvisor   1/5/2012 Vote      
   
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