Aloft Houston by the Galleria, Houston, Service

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Rank

23rd

Out of 718

Aloft Houston by the Galleria	Average Price: $180 Check Rates

Hotel Class:

5415 Westheimer

Houston, 77056 View map

3-Star Hotel Rank: 6 of 121
Average review rating: 4.05

OpinionWell Value Index: 3

Traveler reviews analyzed: Travelocity (1) , Expedia (9) , TripAdvisor (84)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (7) bar (30) bath (3) bathroom (17) bed (23) bill (3) breakfast (10) charge (11) check in (7) checkout (3) closet (3) cost (6) deal (8) decor (7) dinner (3) downtown (7) fee (4) fitness center (5) food (11) front desk (21) gym (8) hotel (188) lobby (24) location (43) manager (7) money (6) neighborhood (3) parking (44) pillow (3) pool (14) price (27) rate (11) recommend (12) restaurant (17) room (194) room service (8) service (33) shower (25) shuttle (11) staff (43) street (10) to park (5) towel (4) tub (3) valet (13) valet parking (3) value (6) view (9) walk (13) wireless (7)

Service

Appears in 32 comments.

73% wrote positive comments about service

The following words were used in comments with Service:
awful (2) bar (2) clean (2) customer (6) excellent (2) expectation (3) good (6) great (7) helpful (2) hotel (7) lobby (2) nice (3) reasonable (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Cool barNice work out areaFree wifiFree printing service.

"Too many cons " Read full review on TripAdvisor 5/5/2012 Vote

2. They have a shuttle that will take you anywhere within a 5 mile radius of the hotel, which was the nice service.

"A new modern twist on hotels " Read full review on TripAdvisor 2/25/2012 Vote

3. the service was good.

"Great location and price " Read full review on TripAdvisor 2/4/2012 Vote

4. The hotel is customer service oriented and very friendly.

"Great dog friendly hotel " Read full review on TripAdvisor 9/20/2011 Vote

5. Overall, very good value for a Starwood property with good service and some nice if youthful touches.

"W Hotels meet The Youth Hostel " Read full review on TripAdvisor 7/24/2011 Vote

6. It's especially great for a short trip because it offers round-the-clock service, express food and sundries, a nice bar/lounge, a 24 hour gym (which is pretty well appointed for such a small hotel!) and even a lap pool.

"Clean, modern and friendly " Read full review on TripAdvisor 7/9/2011 Vote

7. We booked the room for two days and no one came to clean or service the room.

"There couldn't be any hotel worse than this " Read full review on TripAdvisor 2/6/2011 Vote

8. We booked the room for two days and no one came to clean or service the room.

"There couldn't be any hotel worse than this " Read full review on TripAdvisor 2/6/2011 Vote

9. I have head better service at less expensive hotels.

"Horrible Service!!!!! " Read full review on TripAdvisor 1/16/2011 Vote

10. Shutle service that will take you anywhere within 3 miles, free use of printers.

"Excellent hotel with everything you need and friendly staff! " Read full review on TripAdvisor 9/5/2010 Vote