Chicago South Loop Hotel, Chicago, Front Desk

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Rank

38th

Out of 415

Chicago South Loop Hotel	Average Price: $168 Check Rates

Hotel Class:

11 West 26th Street

Chicago, 60616 View map

1-Star Hotel Rank: 1 of 4
Average review rating: 4

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (29) , Travelocity (7) , TripAdvisor (414) , YahooTravel (1)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (21) bar (76) bath (8) bathroom (60) bathtub (17) bed (34) breakfast (52) cable (7) charge (11) check in (38) check out (12) checkout (9) closet (7) concierge (7) cost (18) deal (21) decor (13) dinner (15) downtown (162) fee (9) fitness center (7) food (70) front desk (125) hotel (950) housekeeping (14) lake (7) lobby (37) location (129) manager (25) money (26) neighborhood (51) parking (209) pool (7) price (104) rate (38) recommend (47) restaurant (108) room (611) room service (11) service (190) shower (17) staff (273) street (64) to park (10) towel (8) tub (21) value (37) view (14) walk (87) wireless (20)

Front desk

Appears in 125 comments.

81% wrote positive comments about front desk

The following words were used in comments with Front desk:
cares (5) desk (133) excellent (4) friendly (12) great (9) helpful (37) hotel (18) housekeeping (6) need (5) nice (4) professional (8) reservation (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We called the front desk and they assured us they will take care of it, which did not happen.

"No sleep on weekends 'til after 2 am " Read full review on TripAdvisor 12/15/2011 Vote

2. It did not have a microwave but the staff at the front desk was absolutely wonderful and microwaved our left overs for us.

"Thoroughly impressed! " Read full review on TripAdvisor 12/12/2011 Vote

3. I would just assume there has to be a better way from house keeping to communicate with the front desk as to what rooms are available to clean.

"Not bad for a place to sleep. " Read full review on TripAdvisor 11/28/2011 Vote

4. The front desk staff are adequate and sufficiently friendly.

"Comfortable Beds " Read full review on TripAdvisor 11/13/2011 Vote

5. The service we received from the front desk was excellent.

"Who's your Daddy ... " Read full review on TripAdvisor 9/19/2011 Vote

6. I've never stayed in a motel or hotel, cheap as well as expensive, where the front desk cared about my day and how they could help to make it better.

"An "above and beyond" staff! " Read full review on TripAdvisor 9/6/2011 Vote

7. Jackie (front desk) is awesome.

"We love it and we'll be back! " Read full review on TripAdvisor 9/6/2011 Vote

8. Questions, concerns----even keeping up with our personal mail sent to us here at the hotel----are handled with professional courtesy and great smiles, along with words of encouragement and kindness by front desk staff Kierra, Evelyn, Jackie and Regina.

"An "above and beyond" staff! " Read full review on TripAdvisor 9/6/2011 Vote

9. Evelyn at the front desk was just wonderful.

"VERY Pleasantly Surprised!! " Read full review on TripAdvisor 8/29/2011 Vote

10. my three day stay was great, but was even better when regina at the front desk went the extra mile to help me with my boarding pass.

"my stay was great " Read full review on TripAdvisor 8/22/2011 Vote