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Out of 267

Pan Pacific Seattle

Average Price: $170  
 
Hotel Class:
2125 Terry Avenue
Seattle, 98121 View map  
4-Star Hotel Rank: 1 of 20
Average review rating: 4.51
OpinionWell Value Index: 9
Traveler reviews analyzed: Expedia (70) , Priceline (53) , Travelocity (11) , TripAdvisor (557) , YahooTravel (5)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 88 comments. 
93% wrote positive comments about front desk
The following words were used in comments with Front desk:
clean (5)   desk (90)   excellent (4)   friendly (14)   good (6)   great (9)   helpful (13)   hotel (9)   housekeeping (4)   professional (6)    
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1. Staff from the front desk, valet parking, room service, cleaning, to the bar and spa were friendly and helpful beyond expectations.
"Terrific Service and Refurbished Rooms " Read full review on TripAdvisor   5/11/2012 Vote      
2. The next morning, we received a note under the door requesting that we stop by the front desk at our convenience to speak with the manager on duty regarding the water issue.
"Exceptional service and professional crisis management " Read full review on TripAdvisor   4/18/2012 Vote      
3. We left for breakfast and returned, still no water, but were now told that the fitness facility had showers and toilets for us to use (this info would have been good when we first contacted the front desk).
"Met expectations and dealt with the unexpected " Read full review on TripAdvisor   4/16/2012 Vote      
4. Some good points about the hotel:-good deals can be had if you search around, that include free valet parking-free wifi, newspapers and large room safe-good sized rooms with comfy beds-3 block access to the I5 making access to SEATAC easy-Whole Foods on the block is great to have for sure and has a restaurant inside (and mini places to eat as well)-one of the better ranked seafood places (Seastar) in Seattle is next to hotel, and a pizza place that is really good (and cheap) is 2 doors down-front desk and valet staff are great as others have mentionedDownsides are:-location is on the edge of downtown, not very walkable for elderly or folks with children or frankly at night, we walked without issue, but if shopping you may need to take a taxi back-the hotel does not have large public spaces you might find at other 4-5 star properties, and has a small area of the lobby as the only seating area-the fitness centre is across the retail parking area and up an elevator or flight of stairs, not convenient at all (we watched people in towels dodging vehicles to get access), we used it and while equipment was great, location was a nuisance -for some strange reason the rooms do not have tea or decaf coffee in the rooms, but pods for caffeinated coffee only-wifi works in the lobby best but was spotty on the 6th floor where we were, so we lost connections often-mini-bar prices are astronomical (thankfully Whole Foods is open until 10 pm everyday)-electrical plus somewhat inconvenient in terms of placement (behind the desk) for computer use etc., you may wish to bring an extension cord with several outlets to connect multiple devices-we stayed in 2 rooms for 3 nights and sheets not changed, only towels (no signs to advise they would not be changed or request a change etc.).
"Lots of Pluses and some Minuses " Read full review on TripAdvisor   4/9/2012 Vote      
5. The service was fantastic from the front desk to the rest of the staff.
"Great service, Excellent Food, Beautiful Hotel " Read full review on TripAdvisor   4/8/2012 Vote      
6. We were warmly welcomed at the front desk and made to feel right at home.
"Felt like a boutique hotel with all of the amenities of a larger hotel " Read full review on TripAdvisor   3/16/2012 Vote      
7. We were welcomed by friendly bell staff and by friendly front desk staff.
"Beautiful Hotel with Friendly Staff! " Read full review on TripAdvisor   2/20/2012 Vote      
8. The front desk was helpful and pleasant.
"Very good hotel " Read full review on TripAdvisor   7/27/2011 Vote      
9. While the front desk was pleasant, the general responsiveness of the staff was not up to the standards I normally expect in this price range.
"Great rooms, okay location, spotty service " Read full review on TripAdvisor   6/13/2011 Vote      
10. We arrived early, about 10am and our room was not ready so the lovely lady at the front desk moved us to a higher floor so that we could check in right away.
"Perfect! " Read full review on TripAdvisor   6/7/2011 Vote      
   
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