Sheraton-Society Hill Hotel, Philadelphia, Front Desk

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Rank

28th

Out of 177

Sheraton-Society Hill Hotel	Average Price: $218 Check Rates

Hotel Class:

One Dock Street Second And Walnut

Philadelphia, 00000 View map

3-Star Hotel Rank: 14 of 57
Average review rating: 3.31

OpinionWell Value Index: 4

Traveler reviews analyzed: MyTravelGuide (467) , TripAdvisor (459)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (19) bar (83) bath (14) bathroom (75) bed (81) breakfast (115) charge (29) check in (57) closet (20) complimentary (12) concierge (23) cost (29) deal (19) decor (14) dinner (29) downtown (27) fee (14) food (62) front desk (82) gym (20) hot tub (15) hotel (737) housekeeping (32) lobby (137) location (285) lunch (22) manager (24) money (12) neighborhood (16) parking (99) pillow (14) pool (133) price (79) rate (43) recommend (64) restaurant (178) room (739) room service (26) service (95) shower (29) staff (179) street (105) suite (13) towel (26) valet (38) valet parking (46) value (22) view (29) walk (122) wireless (28)

Front desk

Appears in 82 comments.

78% wrote positive comments about front desk

The following words were used in comments with Front desk:
cares (4) clean (4) clerk (4) desk (84) friendly (10) great (7) helpful (5) hotel (11) nice (5) problem (4) reservation (3) welcoming (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The bellman were very friendly and the front desk staff was courteous, nice and tried to help.

"Great Location " Read full review on TripAdvisor 5/16/2012 Vote

2. Front desk and valet staff were all nice.

"Renovations underway, good location walkable to historic sites " Read full review on TripAdvisor 3/26/2012 Vote

3. The front desk had some great suggestions for us for meals.

"Super location. Great room. " Read full review on TripAdvisor 2/17/2012 Vote

4. Also, this is a very busy Sheraton and the staff down at front desk could use a lesson or two in politeness and responsiveness.

"Great Location/Poor Service " Read full review on TripAdvisor 11/28/2011 Vote

5. We were pleased with the front desk staff.

"A relaxing stay in Philadelphia. " Read full review on TripAdvisor 10/20/2011 Vote

6. we stayed at the Sheraton for one night with a family of four and found that the front desk staff were very friendly and welcoming.

"OK hotel, but needs updating and improved cleaning " Read full review on TripAdvisor 8/23/2011 Vote

7. we notified the front desk, who responded professionally and thanked us for the feedback, but the fact that maintenance would be notified somehow did not make us feel confident the problem would be solved quickly.

"OK hotel, but needs updating and improved cleaning " Read full review on TripAdvisor 8/23/2011 Vote

8. Service for us was actually plenty decent; concierge was great and the front desk and housekeeping were great.

"Unfortunately the hotel deserves a good number of the reviews it's getting " Read full review on TripAdvisor 5/16/2011 Vote

9. Front desk, except for Stephanie, is pretty clueless.

"Tired, old, and overpriced. " Read full review on TripAdvisor 4/29/2011 Vote

10. The valet, front desk and service staff were very friendly and helpful.

"Great location, ok accommodations. " Read full review on TripAdvisor 3/19/2011 Vote