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Rank
2nd
Out of 62

Holiday Inn Express Albany - Downtown

Average Price: $156  
 
Hotel Class:
300 Broadway Avenue
Albany, 00000 View map  
2-Star Hotel Rank: 1 of 23
Average review rating: 4.22
OpinionWell Value Index: 9
Traveler reviews analyzed: YahooTravel (25) , MyTravelGuide (2) , Expedia (13) , TripAdvisor (94) , BedBugRegistry (1)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Service
Appears in 43 comments. 
85% wrote positive comments about service
The following words were used in comments with Service:
clean (7)   courtesy (3)   customer (5)   excellent (5)   expectation (4)   facilities (3)   free (5)   good (4)   great (5)   holiday (6)   hotel (17)   inn (7)   location (3)    
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1. I don't demand excellent customer service, but when a room is over $100/night, I like to think that some basic level of courtesy will be given.
"Ok room - Customer service fell far short of Holiday Inn chain " Read full review on TripAdvisor   3/8/2012 Vote      
2. The customer service was really good, and the free parking was a big bonus.
"Nice Place " Read full review on TripAdvisor   2/27/2012 Vote      
3. The hotel offers a shuttle service until 11:00 p.m. and the driver was extremely nice and knowledgeable of the area.
"Overnight night stay in the state capital " Read full review on TripAdvisor   2/16/2012 Vote      
4. Hotel was clean and service was excellent.
"Had a nice stay. " Read full review on TripAdvisor   1/12/2012 Vote      
5. Other positives: bathroom was super clean, and the hotel shuttle service very useful.
"Great service again though room felt a little worn " Read full review on TripAdvisor   8/10/2011 Vote      
6. It makes you realize how important and valuable great service is to distinguish a hotel.
"Excellent service and great staff make this a great choice! " Read full review on TripAdvisor   2/24/2011 Vote      
7. Quality customer service, spacious, clean, comfortable rooms, convenient location, and value are some of the more important qualities one would look for when traveling.
"Our stay at HI Express was both memorable and pleasurable. " Read full review on TripAdvisor   3/9/2010 Vote      
8. I booked my overnight at the Holiday Inn Express and I was impressed with the warm welcome and the friendly helpful service that I received.
"Good Value Hotel " Read full review on TripAdvisor   2/20/2010 Vote      
9. Again I was very impressed with the friendliness and the service.
"Good Value Hotel " Read full review on TripAdvisor   2/20/2010 Vote      
10. Everyone was extremely friendly and more than willing to be of service.
"Not for the Business Traveler " Read full review on Expedia   11/17/2009 Vote      
   
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