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Rank
2nd
Out of 62

Holiday Inn Express Albany - Downtown

Average Price: $156  
 
Hotel Class:
300 Broadway Avenue
Albany, 00000 View map  
2-Star Hotel Rank: 1 of 23
Average review rating: 4.22
OpinionWell Value Index: 9
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (13) , MyTravelGuide (2) , TripAdvisor (94) , YahooTravel (25)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 13 comments. 
33% wrote positive comments about manager
The following words were used in comments with Manager:
clean (2)   desk (2)   hotel (2)   management (14)    
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1. The parking was spacious and the reception manager was very friendly and professional, also in his diner advices.
"Near downtown Albany, clean rooms, friendly reception " Read full review on TripAdvisor   8/19/2011 Vote      
2. but i called and the manager of cleaning did not return my call.
"ethical problems there imho " Read full review on Expedia   1/9/2010 Vote      
3. Sent a letter, as I am a Priority Club member and to the hotel manager directly and she never responded.
"Do I have to even give it 1 star? " Read full review on TripAdvisor   11/16/2011 Vote      
4. We were given another room by the assistant manager.
"Unfriendly and smelly " Read full review on TripAdvisor   9/16/2010 Vote      
5. The night manager took $20 off of our bill, but since we paid in cash, we had to ask for the refund when we checked out, and the people at the front desk didn't know anything about it.
"If this was the last place on earth to stay, we would never leave home. " Read full review on TripAdvisor   7/20/2010 Vote      
6. i called a second time and asked for the manager to explain my address book problem and was told that i should talk to the cleanning manager.
"ethical problems there imho " Read full review on Expedia   1/9/2010 Vote      
7. It took several attempts by the manager going back and forth to the room before the party next door dispersed.
"Nice Hotel....Bad Management " Read full review on Expedia   7/8/2009 Vote      
8. When we checked out early that morning the manager also told us that we could not get a receipt then, he would have to mail it to us.
"Nice Hotel....Bad Management " Read full review on Expedia   7/8/2009 Vote      
9. Then the next morning the gen manager told us no shuttle availble, they could call a taxi and get them to take us to the airport.
"NO shuttle not a kept promise " Read full review on TripAdvisor   7/4/2009 Vote      
10. We called the front desk and spoke to the night manager, who told us we froze the pipes, which was ridiculous because the thing never worked in the first place.
"If this was the last place on earth to stay, we would never leave home. " Read full review on TripAdvisor   7/20/2010 Vote      
   
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