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OpinionWell
Rank
12th
Out of 481

Aria Hotel and Casino

Average Price: $219  
 
Hotel Class:
3730 Las Vegas Boulevard South
Las Vegas, 89109 View map  
0-Star Hotel Rank: 1 of 239
Average review rating: 3.93
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (50) , Travelocity (24) , TripAdvisor (3260)
SAFE TO BOOK ? (3/5 issues found)
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Manager
Appears in 244 comments. 
55% wrote positive comments about manager
The following words were used in comments with Manager:
cares (10)   charged (9)   complain (18)   desk (52)   drink (8)   helpful (15)   hotel (36)   housekeeping (9)   management (263)   new (10)   night (15)    
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1. One can only blame their managers for accepting this low service level and not re-training their employees.
"Management is Sleeping on the Job! " Read full review on TripAdvisor   5/13/2012 Vote      
2. We called over a manager again and were promptly comped with free drinks and some appetizers because we had received no service.
"Customer Service is Terrible! " Read full review on TripAdvisor   4/24/2012 Vote      
3. I asked for the manager and received the exact same response.
"Poor customer service " Read full review on TripAdvisor   4/3/2012 Vote      
4. Check-in / Check-outThere was sufficient staff working the counters when we checked in, as well as a manager-type person helping people.
"Nice Stay at the Aria " Read full review on TripAdvisor   3/15/2012 Vote      
5. Housekeeping was very attentive & pleasant with managers everywhere to meet your needs.
"Unfair to compare to Sky Suites " Read full review on TripAdvisor   3/9/2012 Vote      
6. Very Nice Hotel, Front desk was mediocre however we did bring it to the attention of the manager which was superb after.
"Very Nice Hotel " Read full review on TripAdvisor   2/23/2012 Vote      
7. They also forwarded my experience to the appropriate manager.
"Nice Hotel " Read full review on TripAdvisor   2/2/2012 Vote      
8. Staff members, other than operator and assistant manager, very helpful.
"Very attrative facilities " Read full review on TripAdvisor   12/21/2011 Vote      
9. As I was getting frustrated, I asked my wife to sort and she rang the manager who took 5 mins to confirm the next door room would be available in 2 hours (this is the reason for giving them a 4) as they clearly dont have any proper system to ensure special requests as properly actioned.
"No need to have worried.......... " Read full review on TripAdvisor   11/12/2011 Vote      
10. The very last day when I spoke to their Assitant Front Desk Manager, she seemed nice, patient, and understanding, she then promised she would get back to me personally and would investigate the whole thing.
"5-star price with 2-star service " Read full review on TripAdvisor   10/11/2011 Vote      
   
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