Hollywood Roosevelt Hotel - A Thompson Hotel, Los Angeles, Front Desk

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Rank

42nd

Out of 700

Hollywood Roosevelt Hotel - A Thompson Hotel	Average Price: $313 Check Rates

Hotel Class:

7000 HOLLYWOOD Boulevard Hollywood

Los Angeles, 90028 View map

4-Star Hotel Rank: 18 of 45
Average review rating: 3.56

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (27) , Travelocity (18) , TripAdvisor (472)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (25) balcony (19) bar (224) bath (17) bathroom (174) beach (11) bed (86) bill (16) breakfast (48) cabana (46) charge (21) check in (57) check out (14) complimentary (11) concierge (29) cost (27) decor (28) dinner (18) food (91) front desk (74) gym (12) hotel (1084) housekeeping (19) lobby (115) location (291) manager (33) money (37) parking (58) pillow (12) pool (356) price (68) rate (21) recommend (83) restaurant (117) room (1031) room service (46) service (189) shower (58) staff (333) street (63) suite (57) to park (10) towel (20) tub (13) valet (83) valet parking (23) value (13) view (82) walk (102) wireless (17)

Front desk

Appears in 74 comments.

78% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (9) great (4) helpful (21) hotel (7) housekeeping (3) liked (4) lobby (3) management (4) need (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The concierge really helped us, the front desk did what they could, the pool-side bartenders were great, and the bellmen were good with taxi's and stuff.

"Sorry, just can't understand the hype about this hotel " Read full review on TripAdvisor 5/16/2012 Vote

2. Great location, bellman and front desk was very helpful.

"Great party vibe for those that wanna have Fun in a great location. " Read full review on TripAdvisor 4/23/2012 Vote

3. The gentlemen at the front desk were very kind and professional.

"Location is all this place has going for it. " Read full review on TripAdvisor 12/2/2011 Vote

4. Friendly front desk staff, helpful concierge.

"Wonderful stay here... " Read full review on TripAdvisor 11/27/2011 Vote

5. When my friend went to the front desk to investigate the girl looked surprised and said 'oh it arrived just today, sorry.

"Hollywood fail, forget it! " Read full review on TripAdvisor 10/26/2011 Vote

6. Guest services, Front desk staff is excellent to help with any needs.

"Yes to the Best of Hollywood " Read full review on TripAdvisor 10/13/2011 Vote

7. We checked in around 3pm and the front desk people were very friendly.

"The rudest, most unpleasant customer service I've ever experienced. " Read full review on TripAdvisor 8/1/2011 Vote

8. Clean room, comfortable and right in the heart of Hollywood- The staff was excellent and helpful expecially Michael at the front desk- I mentioned tohim I was visiting there because of a special birthday- after I came back to my room from some sightseeing, I found he had sent me two tray of miniature cupcakes with a lovely note wishing me happy birthday.

"Loved it and will be back " Read full review on TripAdvisor 7/25/2011 Vote

9. Julius?at the Front Desk was awesome, but the rest of the service was below par.

"Not very impressed " Read full review on TripAdvisor 7/25/2011 Vote

10. The staff is allright, concierce is a sharp guy, but the ladies at the front desk could be more helpful with little effort .

"Good hotel. " Read full review on TripAdvisor 7/11/2011 Vote