Hilton Baltimore Bwi Airport, Baltimore, Service

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Rank

48th

Out of 231

Hilton Baltimore Bwi Airport	Average Daily Rate: NA Check Rates

Hotel Class:

1739 WEST NURSERY ROAD Linthicum Heights

Baltimore, 21090 View map

0-Star Hotel Rank: 7 of 157
Average review rating: 3.6

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (25) , Travelocity (5) , TripAdvisor (30)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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banquet room (1) bar (8) bathroom (10) bed (11) bill (4) breakfast (8) charge (3) check in (3) checkout (1) closet (1) concierge (7) deal (3) dinner (4) downtown (3) exercise room (2) fitness center (2) food (8) front desk (21) gym (4) highway (1) hot tub (1) hotel (97) housekeeping (7) lobby (7) location (6) lunch (1) maid (2) manager (8) mini bar (1) money (1) parking (3) pillow (7) pool (14) price (8) rate (7) recommend (2) refund (1) restaurant (13) room (77) room service (7) service (33) sheets (2) shower (6) shuttle (28) staff (37) towel (5) value (1) view (1) walk (1) wireless (3)

Service

Appears in 33 comments.

66% wrote positive comments about service

The following words were used in comments with Service:
bad (2) customer (3) desk (3) excellent (4) free (3) great (5) hotel (6) internet (3) poor (2) quick (2) rating (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I cannot overstate the excellent service, professionalism, and first-rate customer service.

"Our conference and banquet were a huge success all thanks to Sandy and the Baltimore BWI Hilton! " Read full review on TripAdvisor 2/11/2011 Vote

2. The rate was great ($101 on a Monday), the room was spacious, and they had free to/from shuttle service, plus I got free internet, so the value was definitely there.

"Great Location, Interesting Hotel, Excellent Value " Read full review on TripAdvisor 5/12/2010 Vote

3. I was impressed with the shuttle service - I don't think I've ever had a hotel shuttle pick me up that quickly from an airport.

"Great Location, Interesting Hotel, Excellent Value " Read full review on TripAdvisor 5/12/2010 Vote

4. I got free internet service, which is always appreciated.

"Nice place, but something missing " Read full review on TripAdvisor 7/5/2009 Vote

5. The front desk and concierge service were decent but the restaurant and cafe service were impeccable - very friendly, helpful and polite.

"Nice and new " Read full review on Expedia 6/10/2009 Vote

6. We were blown away with the great service we received from the entire staff.

"Wedding / Catering. Simply Awesome Service! " Read full review on TripAdvisor 6/5/2009 Vote

7. The service was excellent.

"A good night’s sleep!! " Read full review on Expedia 8/31/2008 Vote

8. The service was great.

"Very nice hotel " Read full review on Expedia 8/27/2008 Vote

9. The hotel staff was very helpful and the service was excellent.

"Wonderful night’s stay " Read full review on Expedia 7/16/2008 Vote

10. The service desk accommodated us as best as they could (at 1130p) but our sheets did not get changed until 1245a when the overnight attendant came on duty.

"Overall an enjoyable stay " Read full review on Expedia 6/12/2008 Vote