Hilton Baltimore Bwi Airport, Baltimore, Manager

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Rank

48th

Out of 231

Hilton Baltimore Bwi Airport	Average Daily Rate: NA Check Rates

Hotel Class:

1739 WEST NURSERY ROAD Linthicum Heights

Baltimore, 21090 View map

0-Star Hotel Rank: 7 of 157
Average review rating: 3.6

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (25) , Travelocity (5) , TripAdvisor (30)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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banquet room (1) bar (8) bathroom (10) bed (11) bill (4) breakfast (8) charge (3) check in (3) checkout (1) closet (1) concierge (7) deal (3) dinner (4) downtown (3) exercise room (2) fitness center (2) food (8) front desk (21) gym (4) highway (1) hot tub (1) hotel (97) housekeeping (7) lobby (7) location (6) lunch (1) maid (2) manager (8) mini bar (1) money (1) parking (3) pillow (7) pool (14) price (8) rate (7) recommend (2) refund (1) restaurant (13) room (77) room service (7) service (33) sheets (2) shower (6) shuttle (28) staff (37) towel (5) value (1) view (1) walk (1) wireless (3)

Manager

Appears in 8 comments.

33% wrote positive comments about manager

The following words were used in comments with Manager:
free (2) generous (2) helpful (3) hotel (2) internet (2) management (8) night (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The General Manager was especially helpful.

"Best Hilton Experience Yet " Read full review on TripAdvisor 11/18/2010 Vote

2. The hotel manager took excellent steps in addressing my concerns.

"Overall an enjoyable stay " Read full review on Expedia 6/12/2008 Vote

3. Great staff, especially Front Office Manager, Michael Harold, who personally came to pick me up from a nearby restaturant as the driver of the shuttle who normally would have done it was helping another guest.

"Very good service " Read full review on TripAdvisor 1/21/2011 Vote

4. After this encounter, I was shocked and called the desk to cancel the next 2 nights I had reserved here and got the same unprofessional, Michael who refused to let me speak to his manager and would not give his name.

"Horrible service " Read full review on TripAdvisor 8/3/2010 Vote

5. I will NEVER stay there again and am calling the general manager to get my money back.

"Horrible service " Read full review on TripAdvisor 8/3/2010 Vote

6. Next morning I told the front desk manager my "nightmare" stay, he was very attentive, and offered me a free breakfast (we already ate), then gave us a free night in that very hotel - good for 1 year.

"Not impressed " Read full review on Expedia 6/3/2008 Vote

7. He called on his arrogant and seemingly entitled manager for help.

"Plush and Comfortable p.s. Rude manager on duty " Read full review on TripAdvisor 10/11/2010 Vote

8. I called the desk to inquire about the internet and was rudely advised by the manager on duty, Michael, that the internet was something around $9.95 a day, I could not understand him clearly because he had a speech impediment; I thanked him and hung up.

"Horrible service " Read full review on TripAdvisor 8/3/2010 Vote