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Manager
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Appears in 10 comments.
100% wrote positive comments about manager
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1. The staff and manager all are incredibly nice.
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2. I knew this would be a problem so asked the manager if he could find me something quieter, so he moved me upstairs.
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3. Since others have written similar comments, one wonders about the general manager, who never made an appearance during my stay to introduce himself to guests at breakfast or evening get togethers.
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4. The front desk manager told us there was nothing she could do since it was Saturday and she told us we could call the general manager.
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5. The front desk manager told us that the Westin tried to bill our debit card on 07 June and the card declined.
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6. Funny how she was able to do that when she and her general manager told me that nothing could be done.
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7. He told me that he was not at the hotel, that he was in New York City and if the front desk manager said there was nothing she could do then nothing could be done.
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8. So, I called the general manager, David Smith, and talked to him about our concerns.
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9. Before I left the front desk, the front desk manager ended up calling higher level Westin and the authorization was released and she billed the debit card for the room and tax.
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10. I asked the front desk manager for a transaction number from the bank that was given from the alleged decline and she was unable to provide that transaction number.
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