Hampton Inn & Suites Albany-Downtown, NY, Albany, Service

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Rank

3rd

Out of 62

Hampton Inn & Suites Albany-Downtown, NY	Average Price: $149 Check Rates

Hotel Class:

25 Chapel Street

Albany, 12210 View map

2-Star Hotel Rank: 2 of 23
Average review rating: 4.49

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (36) , TripAdvisor (97) , YahooTravel (2)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (5) bar (30) bathroom (17) bed (21) bill (3) breakfast (79) charge (5) check in (12) check out (4) checkout (5) complimentary (4) cost (8) dinner (7) downtown (56) fee (7) food (12) front desk (42) highway (5) hotel (197) housekeeping (5) lobby (20) location (51) manager (8) money (4) parking (54) pillow (8) pool (8) price (12) rate (4) recommend (12) restaurant (59) room (147) room service (5) sauna (6) service (39) sheets (4) shower (12) shuttle (5) staff (81) steam (6) street (15) suite (9) to park (6) towel (8) tub (6) valet (12) valet parking (9) value (9) walk (21) wireless (5)

Service

Appears in 39 comments.

84% wrote positive comments about service

The following words were used in comments with Service:
clean (3) comfortable (4) customer (8) desk (3) downtown (3) excellent (5) expectation (5) friendly (7) good (3) great (5) guest (3) hotel (8) location (2) nice (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Great service.

"Outstanding!! " Read full review on TripAdvisor 9/25/2011 Vote

2. Service was efficient and friendly.

"Great hotel, centrally located, great service " Read full review on TripAdvisor 8/30/2011 Vote

3. Thought service improved greatly compared to a summer stay last year.

"Improved service " Read full review on TripAdvisor 8/26/2011 Vote

4. I always stay at the Hilton family hotels because of the customer service and cleanliness of the hotels.

"Wonderful stay " Read full review on TripAdvisor 8/17/2011 Vote

5. Pros: Service was excellent, free internet was appreciated, my bed was extremely comfortable, and the bathroom and shower were clean and reasonably spacious.

"On my next trip to downtown Albany, I'll be back. " Read full review on TripAdvisor 8/7/2011 Vote

6. We found the customer service at front desk to be friendly although we thought that the night staff was much more friendly than the day staff.

"Solid 3-Star Hotel in a Central Location " Read full review on TripAdvisor 7/27/2011 Vote

7. All in all, we found this Hampton Inn to be one of the nicest in the chain that we've seen, with friendly service and nicely appointed rooms that really offer a good value for your travel dollar.

"Nice hotel in a convenient downtown location " Read full review on TripAdvisor 11/1/2010 Vote

8. The rooms are huge and well designed, the service is friendly and the breakfast above-average for the Hampton chain.

"Great rooms but lacking two important amenities " Read full review on TripAdvisor 10/25/2010 Vote

9. They provided us with excellent cumsotmer service by upgrading our room to a suite.

"Excellent Customer Service " Read full review on TripAdvisor 8/15/2010 Vote

10. The service has always been superior - from dealing with Jennifer in group sales to the front desk staff.

"The Best Place to Stay in Downtown Albany By Far! " Read full review on TripAdvisor 2/8/2010 Vote