Hampton Inn & Suites Albany-Downtown, NY, Albany, Front Desk

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Rank

3rd

Out of 62

Hampton Inn & Suites Albany-Downtown, NY	Average Price: $149 Check Rates

Hotel Class:

25 Chapel Street

Albany, 12210 View map

2-Star Hotel Rank: 2 of 23
Average review rating: 4.49

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (36) , TripAdvisor (97) , YahooTravel (2)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (5) bar (30) bathroom (17) bed (21) bill (3) breakfast (79) charge (5) check in (12) check out (4) checkout (5) complimentary (4) cost (8) dinner (7) downtown (56) fee (7) food (12) front desk (42) highway (5) hotel (197) housekeeping (5) lobby (20) location (51) manager (8) money (4) parking (54) pillow (8) pool (8) price (12) rate (4) recommend (12) restaurant (59) room (147) room service (5) sauna (6) service (39) sheets (4) shower (12) shuttle (5) staff (81) steam (6) street (15) suite (9) to park (6) towel (8) tub (6) valet (12) valet parking (9) value (9) walk (21) wireless (5)

Front desk

Appears in 42 comments.

86% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (4) club (4) desk (44) free (3) friendly (8) helpful (9) hotel (9) location (3) need (3) night (3) park (6) personable (4) recommend (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Hotel staff, parking valet and front desk are very friendly and helpful.

"If you have business in downtown Albany, stay here. " Read full review on TripAdvisor 3/29/2012 Vote

2. The folks at the front desk were very accommodating.

"Clean and comfortable in downtown Albany " Read full review on TripAdvisor 3/6/2012 Vote

3. The front desk person (named Bennie I think) was awesome.

"Top Notch Front Desk Arrival Experience " Read full review on TripAdvisor 10/13/2011 Vote

4. If I don't crash my car into the valet hut after being yelled at next time, I will return to the excellent hospitality of the front desk and the nicely located Hampton Inn, Downtown Albany.

"Top Notch Front Desk Arrival Experience " Read full review on TripAdvisor 10/13/2011 Vote

5. Clean, spacious rooms; good location; friendly and helpful front desk staff; free breakfast and Internet access (with terminals in a mini-business center); and even a classy hotel bar.

"Good facility but poor night's sleep " Read full review on TripAdvisor 10/8/2011 Vote

6. The complimentary breakfast had more options than most, waffles, eggs, bacon as well as the usual cereal bagels fruit, etc. The front desk was very helpful when we needed restaurant recommendations and they were all within walking distance.

"Great value for the price " Read full review on TripAdvisor 9/19/2011 Vote

7. Front desk staff was very friendly and efficient.

"Great hotel, centrally located, great service " Read full review on TripAdvisor 8/30/2011 Vote

8. We found the customer service at front desk to be friendly although we thought that the night staff was much more friendly than the day staff.

"Solid 3-Star Hotel in a Central Location " Read full review on TripAdvisor 7/27/2011 Vote

9. the front desk devin was great, room smelled fantastic, bed very comfy, chaise lounge in the room-nice tough.

"greater the second time. " Read full review on TripAdvisor 1/31/2011 Vote

10. Benny at the front desk was so charming and accommodating.

"Excellent Customer Service " Read full review on TripAdvisor 8/15/2010 Vote