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Rank
228th
Out of 676

Roosevelt Hotel New York City Ctr

Average Daily Rate: NA  
 
Hotel Class:
45 EAST 45TH ST AT MADISON AVE NEW YORK
New York City, 10017 View map  
4-Star Hotel Rank: 73 of 106
Average review rating: 3.76
OpinionWell Value Index: NA
Traveler reviews analyzed: Expedia (88) , TripAdvisor (610)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 19 comments. 
30% wrote positive comments about manager
The following words were used in comments with Manager:
rude (3)   secure (2)   staff (3)   unhelpful (2)   upgraded (2)    
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1. The customer service manager was fantastic too.
"FANTASTIC " Read full review on TripAdvisor   2/23/2012 Vote      
2. Although the Security Manager was very helpful and gave us a $50 bottle of wine from the bar which we were grateful for.
"Do not stay here! Definately to be avoided. " Read full review on TripAdvisor   9/14/2011 Vote      
3. We ran into a little situation, but the manager on duty took full responsibility and definitely made up for the mistake.
"great place to stay! " Read full review on TripAdvisor   4/1/2011 Vote      
4. They also gave away my sisters room, but after talking to the manager everything was all set.
"The Roosevel Hotel shows its age of 84 years " Read full review on TripAdvisor   1/6/2012 Vote      
5. Firstly, I asked the manager if he was joking as this supposed upgrade was better only in that it was slightly bigger.
"We despised it immensely and will not be back " Read full review on TripAdvisor   8/6/2011 Vote      
6. While telling the manager of the state of the rooms we noticed at least 2 'Girls of the night' going on to the lifts accompanied by their clients.
"We despised it immensely and will not be back " Read full review on TripAdvisor   8/6/2011 Vote      
7. As this was after 9;00PM , I suggested an upgrade, for which the manager said we would have to pay an extra $50 per night.
"We despised it immensely and will not be back " Read full review on TripAdvisor   8/6/2011 Vote      
8. I'd been asked to complete a security form and the hotel management assured me that they would have pest control check the room and give me compensation - I was asked to return to the reception desk the next day - only to be told nobody could speak to me about it until the day after we returned home to England - they told me I would have to call and speak to a different manager.
"Good location, poor service " Read full review on TripAdvisor   6/20/2011 Vote      
9. I asked the duty manager the following day if there had been any follow up and was met with Olympic levels of rudeness and indifference.
"Dirty room, rude staff, cash nicked from my room. " Read full review on TripAdvisor   3/14/2011 Vote      
10. We later saw him slagging us off to the other bell hops - so we spoke to the manager and he immediately sorted him out.
"Great hotel, great location, would definitely stay again " Read full review on TripAdvisor   2/8/2011 Vote      
   
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