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Out of 158

Atlantis Casino Resort Spa - Reno

Average Daily Rate: NA  
 
Hotel Class:
3800 South Virginia Street
Reno, 89502 View map  
3-Star Hotel Rank: 1 of 20
Average review rating: 3.86
OpinionWell Value Index: NA
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (152) , MyTravelGuide (973) , YahooTravel (68)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 12 comments. 
The following words were used in comments with Front desk:
helpful (2)   hotel (4)   message (2)    
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1. The front desk is very helpful.
"Not very satisfactory " Read full review on Expedia   3/17/2009 Vote      
2. My child encountered a small cut on his toe and the hotel front desk was unable to help me with a band aid.
"Just got back " Read full review on YahooTravel   6/5/2007 Vote      
3. The front desk clerk noticed we booked a motor lodge room through Expedia and instead of giving us a room in that "motel" setting she upgraded us to a hotel tower room.
"Nice, comfy rooms! " Read full review on Expedia   8/26/2010 Vote      
4. When we called the front desk to fix it they took half a day to get to our room.
"Worst hotel in Reno Do Not Stay here " Read full review on Expedia   5/12/2010 Vote      
5. the front desk asked me if i ever stayed on the concierge level and i said no, they didn't bother to tell me what services were available, etc..
"a few details to work out with the concierge level services " Read full review on Expedia   3/10/2010 Vote      
6. When we called for messages we were told it was a text message and we had to go back to the front desk to get it.
"The hotel wasn’t the problem.... " Read full review on Expedia   11/4/2009 Vote      
7. I called the front desk and was told there was an envelope for me, "didn't they give it to you when you checked in?" So, back across the parking lot, through the casino to the other side of the bldg to find out it was the slot credit.
"The hotel wasn’t the problem.... " Read full review on Expedia   11/4/2009 Vote      
8. Front desk and every staff member we asked for any kind of direction misinformed us both inside and outside the hotel.
"Not impressed with the hotel staff. " Read full review on Expedia   10/6/2009 Vote      
9. We proceeded to call the front desk again and were told to come to the front and pick up the keys for the 2 remaining rooms.
"Bad experience; will never recommend or go back. " Read full review on YahooTravel   9/2/2008 Vote      
10. My sister called the front desk and the representative that answered was surprised when we told her about the plywood.
"Bad experience; will never recommend or go back. " Read full review on YahooTravel   9/2/2008 Vote      
   
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