Sheraton University City Hotel, Philadelphia, Service

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Rank

49th

Out of 177

Sheraton University City Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

36th And Chestnut Sts

Philadelphia, 19104 View map

4-Star Hotel Rank: 11 of 18
Average review rating: 4

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (195) , Travelocity (7) , TripAdvisor (115) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (4) bathroom (28) bed (30) bill (3) breakfast (26) charge (9) check in (14) check out (4) check-out (4) closet (4) complimentary (7) concierge (6) cost (6) deal (7) dinner (5) downtown (18) fitness center (11) food (16) front desk (39) gym (4) hotel (221) housekeeping (9) lobby (29) location (55) manager (6) money (8) neighborhood (6) parking (42) pillow (8) pool (17) price (15) rate (16) recommend (14) restaurant (45) room (251) room service (7) service (40) sheets (3) shower (14) staff (70) street (28) suite (9) to park (3) towel (8) tub (3) value (10) view (6) walk (31) water pressure (5) wireless (13)

Service

Appears in 40 comments.

83% wrote positive comments about service

The following words were used in comments with Service:
excellent (2) expectation (3) food (3) free (2) good (6) great (7) hotel (12) internet (4) location (3) need (2) nice (5) terrible (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I would come back anyway as apart from the average service, the hotel is good.

"Nice rooms, average service " Read full review on TripAdvisor 2/1/2011 Vote

2. Excellent Customer Service.

"Great Experience " Read full review on TripAdvisor 1/6/2011 Vote

3. I recently spent some time here and had great service.

"Great Service, Great People " Read full review on TripAdvisor 1/5/2011 Vote

4. The free internet service is terrible.

"Good but not great... Little things mean a lot. " Read full review on TripAdvisor 11/17/2010 Vote

5. Service was great from check in to check out.

"Great value, location and service! " Read full review on TripAdvisor 7/20/2010 Vote

6. We have stayed at many Sheraton Hotels but this hotel definitely relies on attracting University clients due to location and sadly not for service.

"Ok if your visiting University " Read full review on TripAdvisor 6/27/2010 Vote

7. I would stay here again, but for the price, I expect better service and cleaner cooking areas.

"Comforatable beds- convienent to UPENN " Read full review on TripAdvisor 2/28/2010 Vote

8. The Hampton Inns were far superior to this hotel in service, value, cleanliness, and being updated.

"Not what you think of when you hear "Sheraton" " Read full review on TripAdvisor 1/16/2010 Vote

9. Ate in their dining room in the evenings and enjoyed scrumptious meals and great service.

"Friendly & perfect for my needs " Read full review on TripAdvisor 5/30/2009 Vote

10. Not really any pricier than elsewhere in the area, and the food quality, portion size and service was good.

"Sheraton Univ. City great for U Penn Hospital Stay " Read full review on TripAdvisor 5/16/2009 Vote