The Manele Bay Hotel, Lanai City, Front Desk

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Rank

5th

Out of 9

The Manele Bay Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

1 Manele Bay Road

Lanai City, 96763 View map

4-Star Hotel Rank: 2 of 2
Average review rating: 4.53

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (1) , TripAdvisor (209) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 19 comments.

The following words were used in comments with Front desk:
helpful (3) hotel (2)

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1. I was less than pleased though with the assistance and attention provided by the front desk staff and the pool attendants.

"Beautiful location, sub-par sevice " Read full review on TripAdvisor 10/28/2008 Vote

2. Areas for improvement or negs: service a bit spotty - front desk, restaurant and beach was good, but pool and spa was inconsistent; only one pool and it can get crowded; everything in town closes at 8pm so eat early or you'll eat at the hotel; with four restaurants, I would have like to see greater diversity; longer hours and more extensive service at the beach.

"Overall great place to vacation... " Read full review on TripAdvisor 6/13/2008 Vote

3. Everyone on the staff was friendly and helpful from the front desk to the pool staff who set up your chairs and clean your sunglasses while you sit by the pool.

"Great stay at the Four Seasons " Read full review on TripAdvisor 5/23/2008 Vote

4. Room service came quickly, our laundry was done beautifully (starched, too), the front desk was helpful, and the bell boys were always on-hand to carry our luggage.

"Great Hotel, a little on the stuffy side " Read full review on TripAdvisor 3/31/2008 Vote

5. Even if you book on line, we suggest you call a manager at the front desk about one or two weeks before your arrival, just to make sure there aren't any specials being offered that you may not know about.

"A Magnificent Location " Read full review on TripAdvisor 4/10/2009 Vote

6. The one exception to this was Justin at the front desk.

"Beautiful location, sub-par sevice " Read full review on TripAdvisor 10/28/2008 Vote

7. The remainder of the front desk staff were curt, aloof and haughty.

"Beautiful location, sub-par sevice " Read full review on TripAdvisor 10/28/2008 Vote

8. Where else does the front desk call you to tell you your flight has been cancelled and you'll miss your connection unless you get the next flight in 40 minutes time- and they call the airline and instruct them to wait for you .

"If you're looking to relax then you've found the perfect destination " Read full review on TripAdvisor 7/31/2008 Vote

9. There wasn't even anyone at the front desk and we had to wait in the lobby.

"More like a 3.5 star hotel " Read full review on TripAdvisor 7/27/2008 Vote

10. It's different from when it was Starwood, and there actually was no front desk.

"LOVE this hotel! " Read full review on TripAdvisor 4/24/2008 Vote