New Otani Kaimana Beach Hotel, Honolulu, Service

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Rank

42nd

Out of 165

New Otani Kaimana Beach Hotel	Average Price: $188 Check Rates

Hotel Class:

2863 KALAKAUA Avenue

Honolulu, 96815 View map

3-Star Hotel Rank: 7 of 20
Average review rating: 4.16

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (65) , MyTravelGuide (6) , Travelocity (11) , TripAdvisor (251) , YahooTravel (10)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (17) balcony (57) bar (30) bath (8) bathroom (33) beach (402) beachfront (12) bed (55) breakfast (75) charge (14) check in (13) check out (12) closet (15) concierge (8) cost (16) deal (21) decor (8) dinner (32) downtown (25) fee (10) food (77) front desk (32) hotel (610) laundry (8) lobby (24) location (157) lunch (16) money (26) ocean (147) parking (62) patio (7) pool (25) price (55) rate (22) recommend (48) restaurant (168) room (524) room service (9) service (84) shower (18) staff (150) street (56) suite (51) towel (34) tub (10) valet (15) valet parking (15) value (23) view (216) walk (172)

Service

Appears in 84 comments.

70% wrote positive comments about service

The following words were used in comments with Service:
excellent (9) food (9) friendly (8) good (8) great (9) helpful (4) hotel (30) location (6) new (5) night (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. There is a convenient and inexpensive shuttle service to and from the airport.

"Outstanding hotel on the quiet end of Waikiki " Read full review on TripAdvisor 4/27/2012 Vote

2. The restaurant breakfast and service was excellent.

"Very disappointed! Tiny, dirty, outdated rooms. Go elsewhere. " Read full review on TripAdvisor 3/22/2012 Vote

3. The service was excellent and I look forward to staying here again in the future.

"Perfect! " Read full review on TripAdvisor 2/6/2012 Vote

4. Staff was very friendly (except for one trip advisor downstairs) and the service was impeccable.

"Amazing Stay! " Read full review on TripAdvisor 2/1/2012 Vote

5. Service was pleasant but did not go out of their way to feel particularly special.

"Great view/location; the rest just OK " Read full review on TripAdvisor 9/4/2011 Vote

6. The service was excellent and the hosts and hostesses are friendly.

"It was awesome and we will return! " Read full review on TripAdvisor 7/24/2011 Vote

7. The restaurant Miyako was astounding and the service was impeccable.

"Love love love it " Read full review on TripAdvisor 6/7/2011 Vote

8. The service was great and the staff very friendly.

"Great out-of-the tourist traffic place to stay. " Read full review on TripAdvisor 6/3/2011 Vote

9. The service is good and the employees are friendly.

"Excellent Hotel and Service " Read full review on TripAdvisor 5/25/2011 Vote

10. Highly recommended for service, location, and in-house services.

"Terrific boutique hotel " Read full review on TripAdvisor 4/14/2011 Vote