5. The only (small) thing we didn't like was that the front desk attendant tried to convince us to upgrade from partial view to full view at check-in, and when we declined they put us in a full view anyway and it was clear (we had some items pre-delivered and they were in the room) we were getting the upgrade whether or not we paid, this rubbed me the wrong way but is a small thing and all the other service we got was uniformly excellent.