Embassy Suites Phoenix, Phoenix, Service

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Rank

24th

Out of 366

Embassy Suites Phoenix	Average Price: $119 Check Rates

Hotel Class:

2333 East Thomas Road

Phoenix, 85016 View map

3-Star Hotel Rank: 13 of 62
Average review rating: 3.46

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (85) , Travelocity (5) , TripAdvisor (152) , YahooTravel (12)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (6) balcony (9) bar (22) bathroom (19) bed (25) breakfast (108) charge (9) check in (8) complimentary (18) cost (7) deal (4) dinner (8) discount (6) downtown (4) fee (4) food (28) front desk (40) gym (4) hot tub (6) hotel (250) lobby (6) location (50) lunch (7) manager (18) money (6) neighborhood (19) parking (19) pillow (5) pool (80) price (19) rate (12) recommend (25) restaurant (27) room (219) room service (4) service (50) sheets (4) shower (12) shuttle (43) spa (7) staff (75) street (12) suite (111) towel (12) value (10) view (11) walk (11) water pressure (4) wireless (10) workout room (4)

Service

Appears in 50 comments.

82% wrote positive comments about service

The following words were used in comments with Service:
best (3) breakfast (5) customer (5) desk (5) excellent (6) food (4) free (3) friendly (3) good (5) great (6) hotel (13) management (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Without a doubt, in all the years we have traveled and stayed at different properties, this hotel had the best customer service of any of them.

"First class customer service " Read full review on TripAdvisor 3/29/2012 Vote

2. Service is great, staff is friendly and accomodating.

"Would stay here again in a heartbeat! " Read full review on TripAdvisor 3/27/2012 Vote

3. It misses the mark on all points except service.

"Past It's Prime " Read full review on TripAdvisor 3/1/2012 Vote

4. Ever had such good service you just couldn't wait to leave a good tip.

"Our stay just kept getting better each day " Read full review on TripAdvisor 2/28/2012 Vote

5. $5 parking charge was a bit odd, since it seemed plenty of parking was available nearby, but $5/day was offset by the great service and enjoyment at this hotel.

"Our stay just kept getting better each day " Read full review on TripAdvisor 2/28/2012 Vote

6. I haven't always received such friendly service so I really noticed what I had been missing.

"Super Friendly " Read full review on TripAdvisor 1/11/2012 Vote

7. The food was great and the service was excellent.

"Great hotel, great restaurant on site " Read full review on TripAdvisor 1/6/2012 Vote

8. The service was excellent, the room was excellent and clean as a whistle.

"Everything was perfect " Read full review on TripAdvisor 1/6/2012 Vote

9. While I first vowed to never stay there again, I would most likely sacrifice the area for great customer service and return.

"Pleasantly Surprised " Read full review on TripAdvisor 11/18/2011 Vote

10. Wonderful service.

"Flight nightmare continues... " Read full review on TripAdvisor 8/10/2011 Vote