Home » United States » Arizona » Phoenix Destinations » Phoenix Hotels » Four Points Phoenix
Back to search results
OpinionWell
Rank
35th
Out of 366

Four Points Phoenix

Average Price: $95  
 
Hotel Class:
10220 North Metro Parkway East
Phoenix, 85051 View map  
3-Star Hotel Rank: 22 of 62
Average review rating: 3.71
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (82) , MyTravelGuide (184) , Travelocity (8) , TripAdvisor (98) , YahooTravel (6)
SAFE TO BOOK ? (0/5 issues found)
Skip Navigation Links
Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 18 comments. 
60% wrote positive comments about front desk
The following words were used in comments with Front desk:
attentive (2)   clean (2)   comfortable (2)   desk (20)   floor (3)   guest (4)   helpful (3)   hotel (4)   ice (4)   management (2)   need (2)   nice (5)   rude (2)   staff (2)   towel (7)   updated (2)   useful (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
Sort by:
See all
1. Inside and out the building is in poor shape, the front desk was far from welcoming, and my room was gross.
"Yuck. " Read full review on TripAdvisor   3/6/2011 Vote      
2. The front desk staff was amazing and incredibly accommodating, the rooms were clean (although carpeting could use a bit of updating) and beds very comfortable.
"I will DEFINITELY be back " Read full review on TripAdvisor   8/5/2010 Vote      
3. They have nice seating with a flat screen TV in the lobby which is nice, and everyone we encountered who worked at the hotel was very nice and the front desk manager who checked us in was very polite and guest service oriented.
"Good Service, but that's about it. " Read full review on TripAdvisor   7/12/2010 Vote      
4. The front desk was very helpful providing us with a cork screw for our wine we bought at the local supermarket.
"Great place to visit, LOVE the beds! " Read full review on Expedia   5/5/2010 Vote      
5. The front desk day staff is super nice and helpful, the internet connection is good and the business center is great, and the 24 hour fitness center is nice.
"Good service and comfort makes up for location and inconsiderate guests " Read full review on Expedia   3/9/2010 Vote      
6. We had have the front desk manager help us with a room that had working A/C.
"What a disappointment! " Read full review on TripAdvisor   12/5/2009 Vote      
7. when we got to the front desk, i asked for towels and instead of just giving me some or telling me she will send towels up to the room, the front desk lady said they ran out of towels.
"WORST Customer Service Ever " Read full review on TripAdvisor   3/19/2012 Vote      
8. some other guests said we can go back in, feeling unsure we did but called the front desk they said, oh yeah the elevator caught fire/broke so it triggered the alarm.
"So Disappointed with EVERYTHING!!! " Read full review on TripAdvisor   5/7/2011 Vote      
9. After a one-hour wait and a reminder call to the front desk, they ended up bringing a crib, but without a sheet or blanket.
"Would not recommend. " Read full review on TripAdvisor   3/26/2011 Vote      
10. The WiFi worked fine for me with the execption of once during a 3 night stay and they were working on it when I called the front desk.
"Not bad for the price! " Read full review on TripAdvisor   2/2/2010 Vote      
   
About Us | Terms of Use | Privacy Policy | Site Map
Tools for hotel professionals
© 2010 OpinionWell, LLC, All Rights Reserved