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Rank
86th
Out of 279

Residence Inn Washington Dc

Average Price: $355  
 
Hotel Class:
1199 Vermont Avenue NorthWest
Washington DC, 20005 View map  
3-Star Hotel Rank: 45 of 58
Average review rating: 4.08
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (37) , Travelocity (4) , TripAdvisor (129) , YahooTravel (4)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 14 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
helpful (2)   hotel (11)   incompetence (2)   management (18)   night (3)   professional (2)    
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1. But the Valet attendant who insisted on helping with our luggage as well as parking the car, the front desk personnel who followed up a maintenance request with two different phone calls to make sur everything was right, the Housekeeping Manager who asked everyone she saw on the elevator if their room was 100%, the Hotel Manager who even helped clear tables at breakfast to make sure there were free tables for all who came in .
"People make the Perfect Stay - Four and a Half Stars " Read full review on TripAdvisor   4/2/2012 Vote      
2. The night manager told me he thought that was reasonable but didn't make decisions like that, so I would have to call back the next day.
"The Worst managed hotel in Washington " Read full review on TripAdvisor   3/26/2009 Vote      
3. Kudos to the Mayflower, and to Mackey, its manager - Mackey was fantastic, his staff was professional, and his hotel was beautiful and well run.
"The Worst managed hotel in Washington " Read full review on TripAdvisor   3/26/2009 Vote      
4. The Ops Manager included a very professional letter w/ an explanation and another apology.
"Good value close to White House " Read full review on TripAdvisor   7/16/2008 Vote      
5. (We left a few more!)Hotel staff were very nice; the manager even loaned us a couple of umbrellas so we could get to church on a very rainy Sunday.
"Great location- some maintenance issues " Read full review on TripAdvisor   4/22/2008 Vote      
6. Never even checked with a manager.
"Very average hotel! Terrible customer service. " Read full review on TripAdvisor   2/4/2012 Vote      
7. I asked two different front desk staff if they could check with the manager about getting me a 129 rate.
"Very average hotel! Terrible customer service. " Read full review on TripAdvisor   2/4/2012 Vote      
8. The general manager was actually on hand in the lobby and greeted us.
"A lovely, comfortable home away from home in the big city " Read full review on TripAdvisor   4/3/2010 Vote      
9. When they wouldn't completely resolve the situation then, I was told that I would have to call back when a manager would be there.
"Not a bad experience, but watch your charges. " Read full review on TripAdvisor   10/12/2009 Vote      
10. Sparing the lengthy, torrid details, I will merely say that I spent nearly one solid hour on the phone with this incompetent hotel manager, his assistant, and their counterparts at the other hotel, until finally the manager at the other hotel managed to convince the incompetent to do the right thing and leave me where they sent me.
"The Worst managed hotel in Washington " Read full review on TripAdvisor   3/26/2009 Vote      
   
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