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Rank
86th
Out of 279

Residence Inn Washington Dc

Average Price: $355  
 
Hotel Class:
1199 Vermont Avenue NorthWest
Washington DC, 20005 View map  
3-Star Hotel Rank: 45 of 58
Average review rating: 4.08
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (37) , Travelocity (4) , TripAdvisor (129) , YahooTravel (4)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 14 comments. 
50% wrote positive comments about manager
The following words were used in comments with Manager:
helpful (2)   hotel (11)   incompetence (2)   management (18)   night (3)   professional (2)    
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1. But the Valet attendant who insisted on helping with our luggage as well as parking the car, the front desk personnel who followed up a maintenance request with two different phone calls to make sur everything was right, the Housekeeping Manager who asked everyone she saw on the elevator if their room was 100%, the Hotel Manager who even helped clear tables at breakfast to make sure there were free tables for all who came in .
"People make the Perfect Stay - Four and a Half Stars " Read full review on TripAdvisor   4/2/2012 Vote      
2. The night manager told me he thought that was reasonable but didn't make decisions like that, so I would have to call back the next day.
"The Worst managed hotel in Washington " Read full review on TripAdvisor   3/26/2009 Vote      
3. Kudos to the Mayflower, and to Mackey, its manager - Mackey was fantastic, his staff was professional, and his hotel was beautiful and well run.
"The Worst managed hotel in Washington " Read full review on TripAdvisor   3/26/2009 Vote      
4. The Ops Manager included a very professional letter w/ an explanation and another apology.
"Good value close to White House " Read full review on TripAdvisor   7/16/2008 Vote      
5. (We left a few more!)Hotel staff were very nice; the manager even loaned us a couple of umbrellas so we could get to church on a very rainy Sunday.
"Great location- some maintenance issues " Read full review on TripAdvisor   4/22/2008 Vote      
6. I asked two different front desk staff if they could check with the manager about getting me a 129 rate.
"Very average hotel! Terrible customer service. " Read full review on TripAdvisor   2/4/2012 Vote      
7. Never even checked with a manager.
"Very average hotel! Terrible customer service. " Read full review on TripAdvisor   2/4/2012 Vote      
8. The general manager was actually on hand in the lobby and greeted us.
"A lovely, comfortable home away from home in the big city " Read full review on TripAdvisor   4/3/2010 Vote      
9. When they wouldn't completely resolve the situation then, I was told that I would have to call back when a manager would be there.
"Not a bad experience, but watch your charges. " Read full review on TripAdvisor   10/12/2009 Vote      
10. When I did so, the daytime shift manager, as well as the operations manager, Ted Pappagallo, both told me again that they would require me to move twice and that if I insisted on staying in the hotel they moved me to, I would be charged the difference, 'unless you can convince the other hotel not to charge you.
"The Worst managed hotel in Washington " Read full review on TripAdvisor   3/26/2009 Vote      
   
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