The Genesee Grande Hotel, Syracuse, Front Desk

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Rank

4th

Out of 18

The Genesee Grande Hotel	Average Price: $223 Check Rates

Hotel Class:

1060 East Genesee Street

Syracuse, 13210 View map

0-Star Hotel Rank: 4 of 56
Average review rating: 4

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (1) , Travelocity (4) , TripAdvisor (145) , YahooTravel (19)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (3) bar (22) bath (6) bathroom (30) bed (55) breakfast (30) brunch (3) cable (3) charge (3) check in (22) check out (7) check-out (4) complimentary (3) cost (3) deal (6) decor (7) dinner (13) discount (3) downtown (14) fitness center (5) food (25) front desk (27) hotel (262) housekeeping (3) lobby (59) location (34) lunch (4) manager (8) money (4) parking (19) patio (3) pillow (9) price (24) rate (16) recommend (16) restaurant (53) room (256) room service (15) service (55) sheets (4) shower (13) shuttle (23) staff (91) suite (20) towel (9) tub (3) value (4) view (3) walk (6) wireless (2)

Front desk

Appears in 27 comments.

66% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (2) desk (27) downtown (2) extra (2) extremely (2) friendly (2) good (2) hotel (3) management (3) pillow (3) poorly (2) recommend (2) rude (2) service (3) staff (8) super (3) towel (2)

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1. Esra at the front desk, was perfect with a restaurant recommendation for which the hotel provided a free shuttle back and forth.

"A Welcoming Hotel " Read full review on TripAdvisor 4/24/2012 Vote

2. The front desk staff was also very good.

"Friendly hotel downtown syracuse " Read full review on TripAdvisor 12/7/2011 Vote

3. We checked in late and were stranded at the front desk without service for a good 15 minutes.

"Nice Decor was the Highlight " Read full review on TripAdvisor 8/16/2011 Vote

4. The front desk manager Esra was outstanding and took great care and pride to make sure our stay was A+.

"Outstanding " Read full review on TripAdvisor 4/13/2011 Vote

5. The front desk recommended we visit the armory square area for dinner, we ate at a funky sushi bar.

"close to syracuse university " Read full review on TripAdvisor 8/22/2010 Vote

6. Staff at front desk was very friendly.

"Nice Lobby, Tiny Room " Read full review on TripAdvisor 3/23/2010 Vote

7. Every staff person with whom we interacted was extremely nice--front desk, engineer, room service, restaurant, and bar.

"The Staff Here was Great " Read full review on TripAdvisor 3/22/2008 Vote

8. I called the front desk to ask for another towel so I could shower and again requested the pillows to be clean.

"Gross bed linens. " Read full review on TripAdvisor 5/7/2012 Vote

9. 30 minutes later no staff with towels asking for the pillows so Inwalked down to the front desk.

"Gross bed linens. " Read full review on TripAdvisor 5/7/2012 Vote

10. I asked the front desk clerk at 6 am on May 5 to have the pillows removed and cleaned.

"Gross bed linens. " Read full review on TripAdvisor 5/7/2012 Vote