The Genesee Grande Hotel, Syracuse, Manager

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Rank

4th

Out of 18

The Genesee Grande Hotel	Average Price: $223 Check Rates

Hotel Class:

1060 East Genesee Street

Syracuse, 13210 View map

0-Star Hotel Rank: 4 of 56
Average review rating: 4

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (1) , Travelocity (4) , TripAdvisor (145) , YahooTravel (19)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (3) bar (22) bath (6) bathroom (30) bed (55) breakfast (30) brunch (3) cable (3) charge (3) check in (22) check out (7) check-out (4) complimentary (3) cost (3) deal (6) decor (7) dinner (13) discount (3) downtown (14) fitness center (5) food (25) front desk (27) hotel (262) housekeeping (3) lobby (59) location (34) lunch (4) manager (8) money (4) parking (19) patio (3) pillow (9) price (24) rate (16) recommend (16) restaurant (53) room (256) room service (15) service (55) sheets (4) shower (13) shuttle (23) staff (91) suite (20) towel (9) tub (3) value (4) view (3) walk (6) wireless (2)

Manager

Appears in 8 comments.

50% wrote positive comments about manager

The following words were used in comments with Manager:
generous (3) management (9) personable (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk manager Esra was outstanding and took great care and pride to make sure our stay was A+.

"Outstanding " Read full review on TripAdvisor 4/13/2011 Vote

2. At check-in on the lobby side, there was a person I took to be the evening manager who was welcoming and friendly; however the staff on the desk did not exhibit similar qualities, a smile goes a long way.

"Good location, noise/sound-proofing issue " Read full review on TripAdvisor 5/11/2010 Vote

3. True to her word, the general manager provided good oversight to our reservation.

"highly recommend; I will be back again " Read full review on TripAdvisor 4/15/2009 Vote

4. We were booked into the Parkview, owned by the same company, but the Parkview didn't have the 2 double beds we requested (sold out for the Syracuse/Georgetown basketball game) so the manager offered to put us up at the Genesee Grande.

"What a nice surprise! " Read full review on TripAdvisor 2/14/2012 Vote

5. I pased the General Manager at the door one day and she asked if I was enjoying my stay, how my accommodations were, and asked about my kids.

"I'll never stay anyplace else in Syracuse " Read full review on TripAdvisor 9/2/2009 Vote

6. The general manager introduced herself to us when we were checking out and personally asked about our stay, how our room was, how we were treated.

"highly recommend; I will be back again " Read full review on TripAdvisor 4/15/2009 Vote

7. Downside, I believe it may have been a Manager on duty that was elusive and should I say annoyed that I personally was amongst a Wedding Group that was assigned for the weekend.

"Elegant yet limited " Read full review on Expedia 3/7/2008 Vote

8. When we asked to speak to a manager about the rude treatment we got from the front desk regarding the issues we had we were told we couldnt speak to the manager and given an email address to report any problems.

"terrible service " Read full review on TripAdvisor 1/3/2012 Vote