The Genesee Grande Hotel, Syracuse, Service

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Rank

4th

Out of 18

The Genesee Grande Hotel	Average Price: $223 Check Rates

Hotel Class:

1060 East Genesee Street

Syracuse, 13210 View map

0-Star Hotel Rank: 4 of 56
Average review rating: 4

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (39) , MyTravelGuide (1) , Travelocity (4) , TripAdvisor (145) , YahooTravel (19)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (3) bar (22) bath (6) bathroom (30) bed (55) breakfast (30) brunch (3) cable (3) charge (3) check in (22) check out (7) check-out (4) complimentary (3) cost (3) deal (6) decor (7) dinner (13) discount (3) downtown (14) fitness center (5) food (25) front desk (27) hotel (262) housekeeping (3) lobby (59) location (34) lunch (4) manager (8) money (4) parking (19) patio (3) pillow (9) price (24) rate (16) recommend (16) restaurant (53) room (256) room service (15) service (55) sheets (4) shower (13) shuttle (23) staff (91) suite (20) towel (9) tub (3) value (4) view (3) walk (6) wireless (2)

Service

Appears in 55 comments.

77% wrote positive comments about service

The following words were used in comments with Service:
clean (4) customer (4) excellent (5) food (5) friendly (4) good (8) great (5) hotel (18) most (4) nice (4) night (5) poor (4) rating (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The room was large, clean and bright, the service was super friendly; even people we passed in the hall had a smile and a hello.

"Very nice indeed " Read full review on TripAdvisor 4/25/2012 Vote

2. Service was friendly and helpful.

"About the best option in SYR! " Read full review on TripAdvisor 3/31/2012 Vote

3. Good service.

"A grand hotel " Read full review on TripAdvisor 10/31/2011 Vote

4. We checked in late and were stranded at the front desk without service for a good 15 minutes.

"Nice Decor was the Highlight " Read full review on TripAdvisor 8/16/2011 Vote

5. No perks and slow service brought down my rating of this hotel though.

"Nice Decor was the Highlight " Read full review on TripAdvisor 8/16/2011 Vote

6. Both our guests and my family were extremely pleased with the accomodations, service, location and especially the restaurant.

"Very satisfied " Read full review on TripAdvisor 6/28/2011 Vote

7. We had great service in the lounge after a busy day out and we had a nice breakfast in the morning.

"Clean room is all I ask for, this place had it, plus more! " Read full review on TripAdvisor 3/13/2011 Vote

8. Despite what experiences some other 'Priceliners' have had, we found the service and accomodations to be pretty great.

"Not too shabby! " Read full review on TripAdvisor 9/17/2010 Vote

9. Not only was the food very good but the service was the best I have had in a very long time.

"Awesome " Read full review on TripAdvisor 8/28/2010 Vote

10. The Bell staff were very helpful and they offered the shuttle service to and from the airport and to some local area attractions.

"What a wonderful experience at the Genesee Grande Hotel " Read full review on TripAdvisor 7/13/2010 Vote