Residence Inn Cleveland, Cleveland, Front Desk

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Rank

17th

Out of 115

Residence Inn Cleveland	Average Price: $193 Check Rates

Hotel Class:

527 Prospect Avenue

Cleveland, 44115 View map

2-Star Hotel Rank: 3 of 13
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (18) , MyTravelGuide (7) , Travelocity (2) , TripAdvisor (82) , YahooTravel (8)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (7) bar (17) bathroom (22) bed (17) breakfast (45) charge (6) check in (5) check out (2) checkout (2) closet (2) complimentary (8) cost (5) deal (7) decor (3) dinner (4) discount (2) downtown (25) fee (2) food (13) front desk (33) hotel (149) housekeeping (7) lake (4) lobby (11) location (47) manager (4) money (3) neighborhood (2) parking (56) pool (2) price (9) rate (12) recommend (2) refund (3) restaurant (34) room (154) service (9) shower (8) shuttle (5) staff (62) street (33) suite (22) to park (7) towel (5) valet (1) valet parking (1) value (7) view (4) walk (38) water pressure (2)

Front desk Traveler Insight - Friendly Front Desk

Appears in 33 comments.

85% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (3) clerk (4) couple (2) desk (34) food (2) free (2) friendly (4) helpful (7) hotel (5) housekeeping (3) nice (3) night (3) offers (2) park (3) problem (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff at the front desk are friendly and helpful.

"Not a bad choice " Read full review on TripAdvisor 1/2/2012 Vote

2. The front desk staff was nice and checked us in pretty quick - kudos to the housekeeping staff.

"Nice room in a solid location " Read full review on TripAdvisor 10/31/2011 Vote

3. When checking in, a wonderful woman working the front desk - whose name I regret I never got - upgraded our room to a suite at no additional cost due to the 'inconvenience.

"Exceptional service - the friendliest staff! " Read full review on TripAdvisor 8/10/2011 Vote

4. The front desk staff was WONDERFUL .

"Wonderful Stay! " Read full review on TripAdvisor 5/24/2011 Vote

5. The hotel is half a block from East 4th with a ton of fantastic restaurants and only a couple blocks from tower city metro stop to and from the airport (2.25 each - saved us a ton of cash on cabs!) The front desk staff were friendly and helpful, breakfast selection was impressive, room was clean.

"Beautiful property close to all the action " Read full review on TripAdvisor 5/18/2011 Vote

6. The front desk staff was very nice in that they were prompt to offer me another room if I wanted and they claimed to award me 10,000 points to my rewards account, but I just wanted a clean room.

"could be better for the name and reputation " Read full review on TripAdvisor 7/11/2010 Vote

7. Except for the original front desk clerk, this is one of nicer Residence Inn I have stayed at and would stay again.

"Nice Hotel - close to Ballpark/Arena " Read full review on TripAdvisor 6/19/2010 Vote

8. In fact, on my first night the front desk kindly offered to take me to a local grocery store to shore up on goods.

"Fantastic Location, great staff, but paper thin walls " Read full review on TripAdvisor 5/8/2010 Vote

9. Our hotel front desk person hooked us up with a great cabdriver to take us to Michael Symon's Lolita restaurant, which is about ten minutes away.

"Reliable, Easy, Good Service--A great hotel for a few nights " Read full review on TripAdvisor 1/7/2010 Vote

10. Front desk staff terrific, friendly and helpful.

"best bet for long term stay " Read full review on TripAdvisor 12/31/2009 Vote