Doubletree Guest Suites Fort Shelby/Detroit Downtown, Detroit, Front Desk

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OpinionWell
Rank

4th

Out of 93

Doubletree Guest Suites Fort Shelby/Detroit Downtown	Average Price: $194 Check Rates

Hotel Class:

525 West Lafayette Boulevard

Detroit, 48226 View map

4-Star Hotel Rank: 4 of 11
Average review rating: 4.44

OpinionWell Value Index: 9

Traveler reviews analyzed: Expedia (33) , MyTravelGuide (1) , TripAdvisor (148) , YahooTravel (2)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (8) bar (55) bathroom (29) bed (29) bill (6) breakfast (40) charge (7) check in (38) check out (3) checkout (6) check-out (5) complimentary (4) cost (8) deal (9) decor (8) dinner (16) downtown (63) fee (6) food (49) front desk (56) hotel (302) housekeeping (17) lobby (22) location (57) maid (3) manager (13) money (12) parking (35) pillow (14) price (17) rate (16) recommend (19) restaurant (66) room (269) room service (15) service (81) sheets (4) shower (10) shuttle (38) staff (118) street (14) suite (50) to park (3) towel (15) tub (3) valet (38) valet parking (33) value (9) walk (27) wireless (6)

Front desk Traveler Insight - Friendly Front Desk

Appears in 56 comments.

86% wrote positive comments about front desk

The following words were used in comments with Front desk:
efficient (3) friendly (9) good (4) great (8) guest (3) hotel (4) management (4) need (5) night (3) welcoming (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I knew I was being lied to so I had a friend they didn't know I was affiliated with go to the front desk.

"Unprofessional Staff " Read full review on TripAdvisor 5/19/2012 Vote

2. All the staff were great, but Holli at the front desk really made the trip for us.

"Great Stay " Read full review on TripAdvisor 4/1/2012 Vote

3. The front desk staff was incredibly friendly, offering tips for my visit and ensuring that I had everything that I needed.

"Quiet, clean, comfortable and very friendly service " Read full review on TripAdvisor 1/18/2012 Vote

4. The customer service at the front desk and anyone else we encountered was amazing.

"Customer service gem - an island of safety in downtown detroit ; ) " Read full review on TripAdvisor 12/14/2011 Vote

5. The day staff at the front desk was very good.

"Pretty Good but could be better! " Read full review on TripAdvisor 9/16/2011 Vote

6. The entire operation is 1st class, valet parking and front desk are wonderful.

"Returning for buisness conference " Read full review on TripAdvisor 9/10/2011 Vote

7. We received a free nights stay for having our reception here and I thought the service may have been lacking since weren't 'paying' guests but I was pleasantly surprised to find the staff very friendly and helpful, especially Joseph at the front desk.

"Second time, just as good as the first! " Read full review on TripAdvisor 8/28/2011 Vote

8. Front desk staff were friendly and helpful, rooms were BIG, bed was comfy.

"Very nice! " Read full review on TripAdvisor 7/24/2011 Vote

9. The front desk staff was very nice and mostly efficient.

"A fine place to stay " Read full review on TripAdvisor 7/2/2011 Vote

10. The service at this hotel is very good; I stay here frequently and they are always welcoming, they remember me from previous stays - the front desk and breakfast restaurant staff particularly.

"service is very friendly and welcoming " Read full review on TripAdvisor 4/28/2011 Vote