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Rank
4th
Out of 93

Doubletree Guest Suites Fort Shelby/Detroit Downtown

Average Price: $194  
 
Hotel Class:
525 West Lafayette Boulevard
Detroit, 48226 View map  
4-Star Hotel Rank: 4 of 11
Average review rating: 4.44
OpinionWell Value Index: 9
Traveler reviews analyzed: Expedia (33) , MyTravelGuide (1) , TripAdvisor (148) , YahooTravel (2)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Housekeeping
Appears in 17 comments. 
66% wrote positive comments about housekeeping
The following words were used in comments with Housekeeping:
clean (4)   coffee (5)   coffeemaker (2)   desk (2)   expectation (3)   great (2)   hotel (2)   management (2)   old (2)   pictures (2)   problem (2)    
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1. The only thing that left me scratching my head was the housekeeping did a surface clean-up but could have done a more thorough job.
"Customer service gem - an island of safety in downtown detroit ; ) " Read full review on TripAdvisor   12/14/2011 Vote      
2. We received a free room upgrade and everyone we encountered from the front desk staff to housekeeping to the restaurant employees were great.
"Second time, just as good as the first! " Read full review on TripAdvisor   8/28/2011 Vote      
3. You add water to the reservoir (which you expect is cleaned by housekeeping as part of their checklist,) you place the coffee pod in the tray, close the lid and push the buttom.
"Management & Housekeeping Do Not Meet Hilton Worldwide Standards! " Read full review on TripAdvisor   1/18/2011 Vote      
4. You add water to the reservoir (which you expect is cleaned by housekeeping as part of their checklist,) you place the coffee pod in the tray, close the lid and push the buttom.
"Management & Housekeeping Do Not Meet Hilton Worldwide Standards! " Read full review on TripAdvisor   1/18/2011 Vote      
5. 45 minutes later, when no housekeeping had shown up with new pillows, we went to sleep without any.
"Run Away, Run Away!! " Read full review on TripAdvisor   5/15/2011 Vote      
6. The housekeeping needs improvement; sometimes the rooms are simply not as clean as they could be and sometimes things are missed from one day to the next.
"service is very friendly and welcoming " Read full review on TripAdvisor   4/28/2011 Vote      
7. We had an amusing game going with housekeeping on hand towels.
"Decent hotel, extradinarily bad service " Read full review on TripAdvisor   3/18/2011 Vote      
8. The manager of housekeeping (Diane [-]) came to my room with another coffee maker and after apologizing for the oversight left with the old one.
"Management & Housekeeping Do Not Meet Hilton Worldwide Standards! " Read full review on TripAdvisor   1/18/2011 Vote      
9. I was instructed by the associate to take a picture so she could make sure her GM handled the situation before housekeeping came to get the coffeemaker.
"Management & Housekeeping Do Not Meet Hilton Worldwide Standards! " Read full review on TripAdvisor   1/18/2011 Vote      
10. The manager of housekeeping (Diane [-]) came to my room with another coffee maker and after apologizing for the oversight left with the old one.
"Management & Housekeeping Do Not Meet Hilton Worldwide Standards! " Read full review on TripAdvisor   1/18/2011 Vote      
   
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