Hilton Philadelphia, Philadelphia, Responsive

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Rank

43rd

Out of 177

Hilton Philadelphia	Average Price: $149 Check Rates

Hotel Class:

4509 Island Avenue

Philadelphia, 19153 View map

3-Star Hotel Rank: 24 of 57
Average review rating: 2.95

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (8) , Expedia (39) , MyTravelGuide (183) , Travelocity (5) , TripAdvisor (225) , YahooTravel (4)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Responsive

Appears in 12 comments.

The following words were used in comments with Responsive:
hotel (2) not (5) park (2) service (2) staff (2)

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1. However, all other staff were gracious and responsive.

"Good Older hotel with decent restaurant " Read full review on TripAdvisor 3/16/2012 Vote

2. very responsive and service oriented.

"vastly improved quality and service. will repeat " Read full review on TripAdvisor 1/21/2012 Vote

3. The last response I got was 'parking is free for guests.

"One of the better PHL airport hotels " Read full review on TripAdvisor 11/5/2011 Vote

4. Still, considering this is not the Hilton's first incident--not surprising, as an airport hotel--their lack of responsiveness was appalling.

Read full review 9/13/2011 Vote

5. One of the cheap hostels I stayed at prior to the Hilton was responsive and I now know that the problem came from there.

Read full review 9/13/2011 Vote

6. And all the reports show that the hotel chains do not own up to that part of the responsibility.

Read full review 1/17/2011 Vote

7. I'm a Hilton Diamond and haven't received a response to my email on it.

Read full review 8/21/2010 Vote

8. The gentleman who check me in identified himself as the 'highest ranking staff on premises' just looked at me in response to most questions and seemed to go out of his way not to be helpful.

"Lousy desk staff " Read full review on TripAdvisor 7/9/2010 Vote

9. All this information was sent to the Hilton by my fiance, (the HiltonHonor member), and the response was just like the customer service at this Hilton.

"Horrible Hilton Experience! THEFT! " Read full review on TripAdvisor 6/20/2007 Vote

10. There are signs posted that say Hilton is not responsible for items stolen from cars parked in their lot.

"Horrible Hilton Experience! THEFT! " Read full review on TripAdvisor 6/20/2007 Vote