Hilton Philadelphia, Philadelphia, Responsive

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Rank

9th

Out of 177

Hilton Philadelphia	Average Price: $210 Check Rates

Hotel Class:

1100 Arch Street

Philadelphia, 19107 View map

3-Star Hotel Rank: 1 of 57
Average review rating: 3.78

OpinionWell Value Index: 5

Traveler reviews analyzed: MyTravelGuide (647) , Travelocity (8) , Expedia (42) , TripAdvisor (372)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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accommodating (9) adequate (8) amazing (11) awesome (15) beautiful (7) best (40) better (50) big (29) cares (24) cheaper (9) clean (174) cleanliness (6) comfortable (115) comfy (17) convenient (77) cool (6) courteous (10) decent (36) delicious (7) efficient (12) excellent (44) exceptional (11) fantastic (11) free (95) fresh (23) friendly (136) fun (9) good (190) great (204) happy (26) helpful (96) huge (16) impressed (7) liked (111) love (31) new (31) nice (244) perfect (16) pleasant (18) pleased (12) plenty (21) positive (13) professional (6) quiet (29) reasonable (24) responsive (9) soft (22) spacious (24) welcoming (14) wonderful (24)

Responsive

Appears in 12 comments.

The following words were used in comments with Responsive:
attentive (2) breakfast (2) buffet (2) excellent (2) extremely (2) few (2) friendly (2) lacking (2) management (3) never (2) not (2) staff (5) trip (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. With bad response to fire alarm, its a strike out.

"My Stay Here (Drunks, Fire Alarms, Thin Walls) " Read full review on TripAdvisor 12/4/2011 Vote

2. we did e-mail the hotel manager a few weeks before the trip and asked for a few accommodations because we had a large groop going but never got a response.

"the price is right " Read full review on TripAdvisor 7/11/2011 Vote

3. If we had not had this issue, I would have rated the location a Trip Advisor 5, but given the manager and front desk staffs lack of responsibility to address an error, I am only giving a 4.

"Great Hotel - Lack of responsiveness to issue " Read full review on TripAdvisor 6/9/2010 Vote

4. They said anything less than a 9 or 10 on their survey is unaccetable, I may have given a 9 if they took some responsibility, but will not due to the lack of response to the minor issue.

"Great Hotel - Lack of responsiveness to issue " Read full review on TripAdvisor 6/9/2010 Vote

5. He never took any responsibility.

"Great Hotel - Lack of responsiveness to issue " Read full review on TripAdvisor 6/9/2010 Vote

6. Overall, it was a pleasant experience, however for a HGI, I would have expected a little bit better service and response to complaints from their guests.

"Decent stay... " Read full review on TripAdvisor 5/26/2010 Vote

7. Thier response was to laugh at my wife.

"Poor Service " Read full review on TripAdvisor 11/19/2008 Vote

8. I've emailed the manager in the past requesting king-sized beds and I've always received a prompt response.

"Great bang for your buck " Read full review on TripAdvisor 11/16/2008 Vote

9. The staff is friendly and responsive.

Read full review on MyTravelGuide 6/7/2008 Vote

10. The staff is friendly and responsive.

Read full review on MyTravelGuide 6/7/2008 Vote