Hilton Philadelphia, Philadelphia, Helpful

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Rank

9th

Out of 177

Hilton Philadelphia	Average Price: $210 Check Rates

Hotel Class:

1100 Arch Street

Philadelphia, 19107 View map

3-Star Hotel Rank: 1 of 57
Average review rating: 3.78

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (42) , MyTravelGuide (647) , Travelocity (8) , TripAdvisor (372)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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accommodating (9) adequate (8) amazing (11) awesome (15) beautiful (7) best (40) better (50) big (29) cares (24) cheaper (9) clean (174) cleanliness (6) comfortable (115) comfy (17) convenient (77) cool (6) courteous (10) decent (36) delicious (7) efficient (12) excellent (44) exceptional (11) fantastic (11) free (95) fresh (23) friendly (136) fun (9) good (190) great (204) happy (26) helpful (96) huge (16) impressed (7) liked (111) love (31) new (31) nice (244) perfect (16) pleasant (18) pleased (12) plenty (21) positive (13) professional (6) quiet (29) reasonable (24) responsive (9) soft (22) spacious (24) welcoming (14) wonderful (24)

Helpful

Appears in 219 comments.

The following words were used in comments with Helpful:
area (8) breakfast (9) clean (14) clerk (11) courteous (13) desk (34) extremely (10) friendly (83) good (9) great (20) hotel (36) internet (8) lobby (8) location (10) most (9) nice (16) not (10) room (31) service (11) staff (135)

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1. At check in front desk courteous and helpful even if some information was repeated.

"Good bet in Philadelphia " Read full review on TripAdvisor 4/24/2012 Vote

2. Staff friendly and helpful when making and confirming on phone (spoke to hotel not central reservations) and actually blocked rooms when I called to confirm 2 days out.

"Good bet in Philadelphia " Read full review on TripAdvisor 4/24/2012 Vote

3. The employees were very accommodating and helpful.

"Close to everything, but maintenance needed in rooms. " Read full review on TripAdvisor 4/23/2012 Vote

4. They were incredibly helpful with directions/food tips and even handled my grumpiness with patience and a sense of humor.

"Top Notch Staff " Read full review on TripAdvisor 4/5/2012 Vote

5. Front lobby staff was very pleasant and did help ship a package via FedEx for me.

"Uncomfy bed " Read full review on TripAdvisor 3/25/2012 Vote

6. Room service never is open even when it's supposed to; front desk staff spends way more time talking to each other than helping others.

"Horrible service " Read full review on TripAdvisor 2/28/2012 Vote

7. The front desk staff were exceptionally friendly and helpful.

"Not a bad stay at the Hilton Garden " Read full review on TripAdvisor 1/19/2012 Vote

8. Very friendly and helpful.

"Great Location " Read full review on TripAdvisor 1/1/2012 Vote

9. Staff always smiling and ready to help.

"Nothing to complain " Read full review on TripAdvisor 12/22/2011 Vote

10. Carmen and the engineer, Dustin?, were very nice and helpful, they are the reason I gave 3 stars.

"An adventure for sure! " Read full review on TripAdvisor 12/9/2011 Vote