Omni Philadelphia, Philadelphia, Helpful

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Rank

6th

Out of 177

Omni Philadelphia	Average Price: $256 Check Rates

Hotel Class:

401 Chestnut Street

Philadelphia, 19106 View map

4-Star Hotel Rank: 4 of 18
Average review rating: 4.12

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (42) , MyTravelGuide (125) , TripAdvisor (405) , YahooTravel (10)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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accommodating (15) attentive (11) awesome (13) beautiful (47) best (48) better (44) big (30) cares (17) clean (163) comfortable (118) comfy (13) convenient (33) courteous (9) delicious (12) elegant (13) excellent (70) exceptional (21) fantastic (26) free (95) fresh (11) friendly (140) fun (10) generous (13) good (146) great (273) happy (8) helpful (130) huge (17) liked (90) love (42) new (24) nice (237) outstanding (9) perfect (44) pleasant (36) pleased (13) plenty (30) positive (11) professional (14) prompt (10) quiet (32) reasonable (29) soft (9) spacious (54) spectacular (9) superb (8) terrific (11) welcoming (17) well appointed (10) wonderful (55)

Helpful

Appears in 196 comments.

The following words were used in comments with Helpful:
bags (7) car (8) concierge (32) desk (9) extremely (13) friendly (73) great (8) hotel (23) location (11) most (7) need (7) nice (9) not (17) pleasant (9) professional (7) room (14) service (7) staff (115) valet (11) well (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Monday? No concierge, but the front desk said they could help.

"aware of their shortcomings " Read full review on TripAdvisor 5/14/2012 Vote

2. The staff was very friendly, helpful and prompt also.

"Nice surprise " Read full review on TripAdvisor 5/10/2012 Vote

3. The staff was friendly and helpful.

"Excellent Location and Great Hotel " Read full review on TripAdvisor 4/23/2012 Vote

4. The staff is very friendly and extremely helpful.

"Great hotel for History & Flyers Hockey " Read full review on TripAdvisor 4/16/2012 Vote

5. Overall, the staff (aside from the doormen) came across as pretty disinterested in being helpful.

"Not up to par with typical Omni Standards " Read full review on TripAdvisor 3/18/2012 Vote

6. I had a little trouble with the room key card not working, but the staff were always quite helpful and did get teh problem fixed.

"Great Location " Read full review on TripAdvisor 3/10/2012 Vote

7. After receiving halfhearted help in the spa I was told that they could not handle any room charges and after returning to my room for cash I was locked out of the elevator.

"Pitiful and frustrating " Read full review on TripAdvisor 3/9/2012 Vote

8. From Jean in Maintenance who helped us with our safe and lightbulb outage to Lou the Doorman.

"Great experience...worth the price! " Read full review on TripAdvisor 2/21/2012 Vote

9. The staff was polite and helpful.

"Beautiful clean room, prime location for seeing historic attractions " Read full review on TripAdvisor 2/21/2012 Vote

10. The hotel was very clean and comfortable with an extremely helpful and pleasant staff.

"Wonderful hotel in the heart of everything... " Read full review on TripAdvisor 2/20/2012 Vote