3. She followed up with me on the problems in my room the following night when I called to let them know that they hadn't fixed the problem and there was water on the floor again as well as, the problems with the key cards that continuously ceasing work (even the one that stayed in my wallet the entire time wouldn't work) and she asked me to please speak with a manager before I left, which I was hesitant to, but did the day we were leaving.