Millennium Maxwell House Nashville, Nashville, Responsive

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Rank

20th

Out of 296

Millennium Maxwell House Nashville	Average Price: $124 Check Rates

Hotel Class:

2025 MetroCenter Boulevard

Nashville, 37228-1505 View map

3-Star Hotel Rank: 8 of 56
Average review rating: 3.45

OpinionWell Value Index: 10

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (98) , MyTravelGuide (249) , TripAdvisor (440) , YahooTravel (16)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Responsive

Appears in 11 comments.

The following words were used in comments with Responsive:
better (2) desk (2) hotel (3) staff (3) warn (2)

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1. The front desk seemed under-staffed, flustered, but well-rehearsed in their response to complaints they had clearly heard again and again.

"Sad and Rundown. " Read full review on TripAdvisor 2/3/2012 Vote

2. I did call mgmt on my drive home only to get no response from the message I left.

"Where to start... " Read full review on TripAdvisor 1/31/2012 Vote

3. There was a terrible storm in Nashville over the weekend when we stayed and while watching the weather travel who had a severe thunderstorm warning flashing my sister called down to the front desk and asked the staff what county we were in and the girl told us Davidson and my sister asked if she if that was a county within the storm warning and her response was 'if it says so on the TV then I guess.

"Worst Customer Service Ever! " Read full review on TripAdvisor 1/24/2012 Vote

4. If I was responsible for this hotel, or if I owned this hotel, I would be embarrassed to admit it.

"From Bad...to Worse. " Read full review on TripAdvisor 10/9/2011 Vote

5. We did get a speedy response from maintenance but it took a few hours to fix it.

"Room - shabby; staff service - not very helpful; buffett breakfast - cold " Read full review on TripAdvisor 9/13/2011 Vote

6. They was very responsive to my requests and those of my family.

"Excellent and professional sales staff. " Read full review on TripAdvisor 12/14/2010 Vote

7. The rooms were clean (until we got through with them), and the staff was quite nice and responsive.

"Don't let the reviews scare you (but location not great) " Read full review on TripAdvisor 9/17/2010 Vote

8. An apology or some kind of incentive to come back when the property has been improved would have been a better response than simply advising me that I would expect better service some undisclosed moment in the future.

Read full review on MyTravelGuide 2/22/2008 Vote

9. I found that the hotel and its staff was not responsive to the needs of its guests.

Read full review on MyTravelGuide 11/28/2007 Vote

10. Emailed management the next day - no response.

"Bad Experience at the Maxwell House " Read full review on TripAdvisor 8/28/2007 Vote