The Lancaster, Houston, Helpful

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Rank

54th

Out of 718

The Lancaster	Average Price: $181 Check Rates

Hotel Class:

701 Texas Avenue

Houston, 77002 View map

4-Star Hotel Rank: 18 of 30
Average review rating: 3.37

OpinionWell Value Index: 2

Traveler reviews analyzed: YahooTravel (5) , Travelocity (6) , Expedia (35) , TripAdvisor (80)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Helpful

Appears in 19 comments.

The following words were used in comments with Helpful:
amenity (2) desk (3) extremely (2) friendly (8) hotel (5) nice (2) polite (2) staff (14)

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1. The front desk was very helpful--delivering faxes and calling a cab for me to head to the airport at 4:30am without fuss or muss.

"Charming Place " Read full review on TripAdvisor 1/13/2012 Vote

2. The hotel's front desk staff was friendly and helpful.

"Terrific downtown location for performing arts events " Read full review on TripAdvisor 12/14/2011 Vote

3. All that said, it is very close to lots of downtown amenities, good access to the motorways and over all the staff seemed polite, helpful and friendly.

"Average hotel, fair location " Read full review on TripAdvisor 11/1/2011 Vote

4. And the staff couldn't have been more helpful.

"When Small is Good " Read full review on TripAdvisor 10/10/2011 Vote

5. Staff is very friendly and helpful.

"Wonderful Experience, I will be back! " Read full review on TripAdvisor 7/21/2011 Vote

6. The housekeeping staff anticipated our needs and was always helpful.

"This venerable hotel raises the bar on service and excellence. " Read full review on TripAdvisor 5/31/2011 Vote

7. Considering the hotels age it's very well maintained and the staff were welcoming and helpful.

"Excellent choice for staying in town after the show. " Read full review on TripAdvisor 8/26/2010 Vote

8. I have to say that many of the staff seemed friendly and tried their best to be helpful, but it was apparent they suffered from insufficient (or zero) training.

"Terrible service " Read full review on TripAdvisor 3/4/2010 Vote

9. Check in/out was easy , and the staff was very helpful.

"Less than Spectacular " Read full review on TripAdvisor 10/14/2008 Vote

10. As for the hotel, it is an older style hotel with a helpful, friendly staff.

"A Nice Getaway " Read full review on TripAdvisor 7/5/2008 Vote