The Lancaster, Houston, Cares

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OpinionWell
Rank

54th

Out of 718

The Lancaster	Average Price: $181 Check Rates

Hotel Class:

701 Texas Avenue

Houston, 77002 View map

4-Star Hotel Rank: 18 of 30
Average review rating: 3.37

OpinionWell Value Index: 2

Traveler reviews analyzed: YahooTravel (5) , Travelocity (6) , Expedia (35) , TripAdvisor (80)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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accommodating (5) attentive (5) awesome (2) beautiful (6) beautifully (2) best (9) better (8) big (7) cares (7) cheaper (2) clean (24) comfortable (31) complementary (2) convenient (12) cozy (3) efficient (4) elegant (3) excellent (16) exceptional (4) free (15) friendly (18) generous (4) good (40) great (32) happy (7) helpful (13) impeccable (3) liked (22) love (5) luxurious (3) new (8) nice (32) outstanding (2) perfect (4) pleasant (7) positive (3) professional (2) prompt (2) quiet (10) reasonable (2) reasonably (2) recommendation (2) responsive (5) soft (5) spacious (7) superb (2) tasteful (5) terrific (2) welcoming (8) wonderful (8)

Cares

Appears in 8 comments.

The following words were used in comments with Cares:
hotel (4) need (3) staff (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. BE CAREFUL this hotel seems to systematically overbook.

"Guaranteed for Late Arrival is Meaningless Here " Read full review on TripAdvisor 10/4/2011 Vote

2. The Lancaster could be a terrific hotel if the owners cared to put a little more time and money info the place.

"SO-SO with a bad smell " Read full review on TripAdvisor 5/1/2010 Vote

3. They could care less about your needs, however simple (adjusting a hotel bill) or complex the need may be.

"Nice hotel with European flare, lacks in amenities and suffers from untrained staff " Read full review on TripAdvisor 4/10/2010 Vote

4. I would just like to see the front desk care a little more about making sure the guests are happy with their stay.

"Only minor complaints " Read full review on TripAdvisor 2/18/2010 Vote

5. The staff at the front didn't really seem to care that we were disappointed.

"Only minor complaints " Read full review on TripAdvisor 2/18/2010 Vote

6. I think the staff overall does a good job and cares about the customer but the hotel is in serious need of a renovation top to bottom.

"The Lancaster desperately needs to be renovated. " Read full review on TripAdvisor 7/23/2009 Vote

7. When we voiced our displeasure to the staff, they did not care a bit and in fact said this is what you get if you book over the internet.

"Not even close to a five star hotel " Read full review on TripAdvisor 6/10/2006 Vote

8. But no one seemed to care one way or the other.

"What happened to The Lancaster? " Read full review on TripAdvisor 3/25/2006 Vote