Riviera Hotel Las Vegas, Las Vegas, Responsive

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OpinionWell
Rank

70th

Out of 481

Riviera Hotel Las Vegas	Average Price: $84 Check Rates

Hotel Class:

2901 Las Vegas Boulevard South

Las Vegas, 89109 View map

3-Star Hotel Rank: 24 of 92
Average review rating: 3.06

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (16) , Expedia (101) , MyTravelGuide (1363) , TripAdvisor (1370) , YahooTravel (124)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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adequate (33) affordable (27) awesome (56) beautiful (27) best (163) better (230) big (122) cares (107) cheaper (37) clean (741) cleanliness (20) comfortable (249) comfy (50) convenient (72) cool (31) courteous (23) decent (102) excellent (95) exceptional (78) fancy (31) fantastic (29) fast (64) free (280) fresh (27) friendly (425) fun (121) generous (26) good (773) great (605) happy (70) helpful (326) huge (72) impressed (31) liked (522) love (107) new (276) newer (49) nice (612) perfect (40) pleasant (61) pleased (29) plenty (64) positive (33) quiet (81) reasonable (103) reasonably (31) responsive (30) spacious (42) tasteful (25) wonderful (62)

Responsive

Appears in 36 comments.

The following words were used in comments with Responsive:
complain (2) desk (2) game (3) guest (4) helpful (5) hotel (4) management (9) negative (2) never (7) not (11) phone (2) pictures (2) problem (3) risk (2) staff (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Staff took no responsibility for problems stating in every instance that it was someone else's department and we would have to find and talk to someone else.

"Very Disappointing! " Read full review on TripAdvisor 3/14/2012 Vote

2. After 5 to 10 minutes of holding and not getting any response I would hung up.

"worst hotel ever " Read full review on TripAdvisor 1/17/2012 Vote

3. I sent pictures and detailed correspondence, and still never a response.

"UNBELIEVABLY BAD " Read full review on TripAdvisor 11/4/2011 Vote

4. My concerns were never addressed, a refund was never offered, and we basically got a 'too bad for you' response.

"UNBELIEVABLY BAD " Read full review on TripAdvisor 11/4/2011 Vote

5. The response to their inquiry was: 'We do not speak Spanish here, so we cannot help you.

"Customer Service from Hell " Read full review on TripAdvisor 10/13/2011 Vote

6. Their 'aloof' and 'put-off' response was 'We will help you when we can.

"Customer Service from Hell " Read full review on TripAdvisor 10/13/2011 Vote

7. still have never heard from the risk manager of this hotel nor do I expect to, but I am willing to bet I will get a response after I post this.

"BED BUGS!!! DO NOT STAY HERE! " Read full review on TripAdvisor 9/19/2011 Vote

8. The staff was genuinely responsive and helpful with a couple of exceptions.

"It wasn't the best of times it wasn't the worst. " Read full review on TripAdvisor 8/25/2011 Vote

9. I contacted them by email to let them know dissatisfied I was and I got no response.

"2.5 hours in line to check in, always no matter what time of day. " Read full review on TripAdvisor 8/7/2011 Vote

10. I would love a response to this .

"Probably Not Again " Read full review on TripAdvisor 6/25/2011 Vote