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Rank
12th
Out of 158

Annabella Hotel Anaheim

Average Price: $150  
 
Hotel Class:
1030 West Katella Avenue
Anaheim, 92802 View map  
3-Star Hotel Rank: 3 of 25
Average review rating: 3.3
OpinionWell Value Index: 7
Traveler reviews analyzed: BedBugRegistry (2) , Expedia (10) , MyTravelGuide (337) , TripAdvisor (1153)
SAFE TO BOOK ? (2/5 issues found)
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Responsive
Appears in 37 comments. 
The following words were used in comments with Responsive:
complain (3)   customer (4)   desk (3)   free (2)   friendly (2)   guest (3)   hotel (9)   management (7)   most (3)   not (9)   phone (4)   problem (3)   refund (2)   reservation (2)   reviews (6)   room (6)   service (5)   staff (7)   unfortunate (2)   walking (2)    
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1. I know that they are 'not responsible for lost or stolen property' but maybe in this case there could be an exception.
"Not what I expected " Read full review on TripAdvisor   5/1/2012 Vote      
2. It's unfortunate that good customer service is not as obvious as it should be and in this case a few minor fixes could make this a great repeat hotel visit : - Taking responsibility for and installing in-room internet access is a key for most of the people I know.
"OK, but a bit disapointing " Read full review on TripAdvisor   3/1/2012 Vote      
3. The hotel itself takes no responsibility for it and the Net-Link support is completely useless.
"OK, but a bit disapointing " Read full review on TripAdvisor   3/1/2012 Vote      
4. This is the first and only responsible thing done yet.
"Warning! There is nothing green about this hotel. False advertisement! " Read full review on TripAdvisor   1/7/2012 Vote      
5. Where were they? Why was I placed in the awkward situation of having to police a problem like this? While a hotel is not responsible for how much sleep I get, I DO believe they are responsible for tending to security issues, no?I got the name of the manager before checking out, wrote him a letter within a couple of days of returning home requesting a reimbursement for my stay.
"Disappointed " Read full review on TripAdvisor   7/24/2011 Vote      
6. The staff was responsive and very kind.
"A Fabulous Place With A Great Staff " Read full review on TripAdvisor   7/18/2011 Vote      
7. The guest in line a head of me was complaining of spiders and roaches in the room and he received the same response from the staff.
"Horrible service to go along with the bug problem. " Read full review on TripAdvisor   7/15/2011 Vote      
8. When we told here that the reservation was made based on the phone call her response was 'well tell me who you talked to - it wasn't anyone here'.
"I Don't Like To Be Lied To " Read full review on TripAdvisor   7/12/2011 Vote      
9. What's more brilliant, is after 2 weeks of being told that the bear was there, it had mysteriously disappeared and all David could do was give me a very unemotional 'sorry for ya' type response.
"Lost & Found " Read full review on TripAdvisor   7/8/2011 Vote      
10. After about 6 different emails to various employees without a response I started calling.
"Lost & Found " Read full review on TripAdvisor   7/8/2011 Vote      
   
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