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Rank
66th
Out of 676

Gramercy Park Hotel

Average Price: $507  
 
Hotel Class:
2 Lexington Avenue
New York City, 10010 View map  
4-Star Hotel Rank: 28 of 106
Average review rating: 3.71
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (24) , MyTravelGuide (7) , Travelocity (2) , TripAdvisor (361) , YahooTravel (10)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Responsive
Appears in 14 comments. 
The following words were used in comments with Responsive:
attentive (2)   change (2)   concierge (2)   customer (2)   expectation (2)   hotel (5)   ice (2)   need (2)   quality (2)   room (3)   service (3)   staff (3)    
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1. Matt at the front desk was responsive as well.
"Hype exceeded service experience. " Read full review on TripAdvisor   4/23/2012 Vote      
2. However, I will give them big props for the professional and responsible way they respond to the issues once they are brought to their attention.
"Hype exceeded service experience. " Read full review on TripAdvisor   4/23/2012 Vote      
3. The location was great, and we walked nearby without any worries (though don't hold me responsible for your safety.
"The best way to spend my 40th! " Read full review on TripAdvisor   4/16/2012 Vote      
4. Things happen in the best of hotels but the response really is what makes the difference and keeps customers coming back.
"Grace Under Pressure " Read full review on TripAdvisor   2/17/2012 Vote      
5. I think these candles would be good ambassadors for the hotel -- friends would ask, 'What smells so nice?' And the response -- 'The Gramercy Park Hotel.
"The Best Smelling Hotel in the World " Read full review on TripAdvisor   12/23/2011 Vote      
6. But I hope they will be able to improve the quality and responsiveness of room service in the future.
"The Best Smelling Hotel in the World " Read full review on TripAdvisor   12/23/2011 Vote      
7. Why do most hotels seem to ignore the quality and responsiveness of room service -- while charging $25 for a glass of ice tea and a latte? The first ice tea I ordered was so weak it looked more like dirty tap water.
"The Best Smelling Hotel in the World " Read full review on TripAdvisor   12/23/2011 Vote      
8. They could not have been more pleasant or responsive.
"As good as it gets " Read full review on TripAdvisor   10/24/2011 Vote      
9. Hotel staff were beyond outstanding in their responsiveness to requests and willingness to say 'yes' to pretty much anything.
"Romantic, full-service, uber-hip " Read full review on TripAdvisor   9/14/2011 Vote      
10. We're stunned by the lack of responsiveness and true customer service.
"5 Stars for lip service, 0 stars for customer service " Read full review on TripAdvisor   1/20/2010 Vote      
   
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