3. From the warm greeting at the front desk (an actual desk, with a chair for me, instead of a counter) until I checked out two days later, I was amazed by the high service level, the friendliness and professionalism of the staff, the lovely decor, the hotel's commitment to green practices and materials, the luxurious amenties in the rooms, and even the perky voice in the elevator that announced my floor - I smiled the entire time I was there.