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Rank
2nd
Out of 468

Viceroy Miami

Average Price: $286  
 
Hotel Class:
485 Brickell Avenue
Miami, 33131 View map  
5-Star Hotel Rank: 1 of 16
Average review rating: 4.16
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (41) , TripAdvisor (315)
SAFE TO BOOK ? (1/5 issues found)
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Helpful
Appears in 78 comments. 
The following words were used in comments with Helpful:
arrival (3)   bags (3)   desk (10)   extremely (6)   friendly (11)   great (8)   hotel (13)   need (5)   nice (8)   night (3)   not (6)   polite (3)   problem (3)   professional (3)   room (17)   service (10)   spa (3)   staff (36)   traffic (3)   trip (3)    
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1. The people at the front desk were incredibly helpful & nice.
"Hotel Hopping " Read full review on TripAdvisor   5/15/2012 Vote      
2. Called the hotel for help after getting lost 3 times and the agent was sooo helpfull with directions, got us there with a few turns.
"Great Stay! " Read full review on TripAdvisor   4/21/2012 Vote      
3. We were met by an extremely efficient and friendly member of staff who helped check us in to our room.
"An excellent hotel. " Read full review on TripAdvisor   4/16/2012 Vote      
4. This included helping me plan a romantic evening with my girlfriend - she assisted me in working with a florist to have flowers delivered and helped me coordinate it so that it would be a surprise in the room while we were away at dinner.
"Bomb.com " Read full review on TripAdvisor   4/12/2012 Vote      
5. After about 15 minutes, we found another man who helped us out by getting our bags.
"A disappointment. " Read full review on TripAdvisor   4/9/2012 Vote      
6. Got us cars, helped up w arrangements, and even saw that it was my birthday and sent a bottle of wine up for us.
"Such A Fabulous Trip " Read full review on TripAdvisor   4/9/2012 Vote      
7. On our last night there, the room keys stopped working, which caused us to get STUCK in the elevator for several minutes, as it took the front desk forever to respond and help us get out.
"So glad I found this hotel & I can't wait to come back! " Read full review on TripAdvisor   3/29/2012 Vote      
8. There was no one to call for help, either.
"Major confusion with The Residences at Icon Brickell " Read full review on TripAdvisor   3/27/2012 Vote      
9. We unloaded our car (no one came to help us) and approached what we thought was a check-in desk only to be told we should go to the Viceroy Hotel around the corner.
"Major confusion with The Residences at Icon Brickell " Read full review on TripAdvisor   3/27/2012 Vote      
10. We ran the fan all night and that helped.
"Best Pool in Miami " Read full review on TripAdvisor   3/27/2012 Vote      
   
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