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Rank
47th
Out of 426

Sheraton Gateway Hotel Atlanta Airport

Average Price: $133  
 
Hotel Class:
1900 Sullivan Road
Atlanta, 30337 View map  
4-Star Hotel Rank: 18 of 28
Average review rating: 3.85
OpinionWell Value Index: 5
Traveler reviews analyzed: YahooTravel (3) , Travelocity (10) , Expedia (45) , TripAdvisor (147) , BedBugRegistry (2)
SAFE TO BOOK ? (0/5 issues found)
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Responsive
Appears in 7 comments. 
The following words were used in comments with Responsive:
bed (2)   hotel (4)   not (6)   staff (2)    
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1. Every single time i call to speak with the FD, as soon as they answer, the first line they ask is 'can i place you on hold please?' but yet they don't wait for your response and put you on hold & just do it anyway whether you want to or not.
"Calling the hotel is a PITA!!!!! " Read full review on TripAdvisor   5/20/2012 Vote      
2. I had a MP3 player go missing at a competitors brand, and they went above and beyond to replace the item eventhough it clearly stated on the back of the room door that they are not responsible.
"Nice but why do they charge for parking? " Read full review on TripAdvisor   9/1/2011 Vote      
3. I know they disclose that they are not responsible for lost or missing articles but other hotels disclose this as well.
"Nice but why do they charge for parking? " Read full review on TripAdvisor   9/1/2011 Vote      
4. When advised hotel staff, her response was, 'why didn't you advise us last night?' If I had know there was bugs in the bed, don't you think I would have told you and not slept in your bed.
"The hotel room had bugs in bed and on walls. " Read full review on TripAdvisor   8/20/2011 Vote      
5. I asked the front desk if he was concerned about my schedule and that I was half an hour late because of the hotel, his simple response was that the shuttle could not change their schedule.
"Don't hotel rooms come with towels? " Read full review on TripAdvisor   4/13/2011 Vote      
6. The insurance said the guest is responsible for their belongings and was not covered.
"Lost a wallet inside the Hotel Room " Read full review on TripAdvisor   4/14/2010 Vote      
7. The hotel staff was very responsive to all questions and keen to help if they could when any problems arose.
"Great service and staff " Read full review on TripAdvisor   6/17/2009 Vote      
   
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