3. com sent them the cancellation two times to make the refund but no one care and i called them for several times but there is no manager to talk with me only one time and she said tomorrow will make the refund this tomorrow never came , so i think this hotel has no management at all , in addition i called them at 5 am but the employee who answered was asleep and couldn't speak English and couldn't understand anything so at the end this was my experience with this .