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Rank
50th
Out of 165

Grand Waikikian at Hilton Hawaiian Village

Average Price: $406  
 
Hotel Class:
1811 Ala Moana Boulevard
Honolulu, 96815 View map  
4-Star Hotel Rank: 14 of 17
Average review rating: 3.83
OpinionWell Value Index: 1
Traveler reviews analyzed: Expedia (5) , TripAdvisor (89)
SAFE TO BOOK ? (0/5 issues found)
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Helpful
Appears in 28 comments. 
The following words were used in comments with Helpful:
beach (3)   concierge (2)   desk (2)   friendly (7)   guest (3)   hotel (6)   location (2)   never (2)   nice (3)   night (3)   not (6)   offers (2)   resort (2)   room (2)   service (2)   staff (11)    
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1. When the technologically challenged 3 of us messed up the TV, we pressed the customer service button and about 30 minutes later we were helped by Joanne from Maintenance.
"Excellent this time around " Read full review on TripAdvisor   2/17/2012 Vote      
2. Several staff people milling about the main check in area saw us looking around clearly lost at 6:00am, but no one offered to help us.
"Keep your expectations low for service, and bring your wet suit for the freezing cold pool. " Read full review on TripAdvisor   12/28/2011 Vote      
3. Ask your driver to drop you off at the Grand Waikikian or you'll have to trek through the grounds with your bags, and as several other reviewers have indicated, no one who works at the resort knows where anything else is located, and the signs and maps are not precise enough to be helpful.
"Keep your expectations low for service, and bring your wet suit for the freezing cold pool. " Read full review on TripAdvisor   12/28/2011 Vote      
4. About a week ahead of time, their travel coordinators called and helped answer all of my questions about the unit and the amenities at the hotel - I had several questions about the kids club, about the spa, about the other activities at the resort, and about other activities we had planned while on the island.
"Keep your expectations low for service, and bring your wet suit for the freezing cold pool. " Read full review on TripAdvisor   12/28/2011 Vote      
5. ' With the size of the place, you'd think that they'd train the staff to help visitors find things, but constantly, when asking a staff member where something was located, they never knew where anything was or how to get there.
"Great rooms, first class amenities, great service " Read full review on TripAdvisor   12/7/2011 Vote      
6. Bell man very very helpful.
"Almost Perfect " Read full review on TripAdvisor   4/1/2011 Vote      
7. The people at the lounge were very nice and helpful.
"Almost Perfect " Read full review on TripAdvisor   4/1/2011 Vote      
8. Concierge are very informative and helpful.
"Almost Perfect " Read full review on TripAdvisor   4/1/2011 Vote      
9. The security is very punctual (we asked for help regdg in room safety dep box) and they come soon as they can.
"Almost Perfect " Read full review on TripAdvisor   4/1/2011 Vote      
10. We found everyone we came in contact with at the hotel to be very helpful and pleasant.
"The Grand Waikikian was just Grand! " Read full review on TripAdvisor   3/9/2011 Vote      
   
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