Pointe Hilton Tapatio Cliffs Resort, Phoenix, Attentive

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Rank

6th

Out of 366

Pointe Hilton Tapatio Cliffs Resort	Average Price: $134 Check Rates

Hotel Class:

11111 North 7th Street

Phoenix, 85020 View map

4-Star Hotel Rank: 4 of 11
Average review rating: 3.97

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (123) , MyTravelGuide (613) , Travelocity (31) , TripAdvisor (665) , YahooTravel (47)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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accommodating (23) affordable (14) attentive (22) awesome (39) beautiful (140) best (64) better (86) big (51) cares (47) clean (208) comfortable (153) comfy (15) convenient (23) cool (27) courteous (18) decent (15) delicious (17) enjoyable (24) excellent (114) exceptional (47) fabulous (28) fantastic (63) fast (15) free (99) fresh (16) friendly (219) fun (57) good (315) gorgeous (20) great (468) happy (30) helpful (188) huge (44) liked (213) love (56) new (65) nice (485) outstanding (20) perfect (59) pleasant (30) plenty (55) positive (16) professional (27) quiet (58) reasonable (46) spacious (56) spectacular (22) tasteful (17) welcoming (31) wonderful (111)

Attentive

Appears in 43 comments.

The following words were used in comments with Attentive:
awesome (2) cares (3) desk (2) dining (3) dinner (2) extremely (2) food (5) friendly (6) need (9) not (2) pool (5) price (2) problem (2) prompt (2) resort (3) reviews (2) room (9) service (6) staff (21) waiter (2)

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1. The grounds are very well kept and the staff is vert attentive.

"First Anniversary " Read full review on TripAdvisor 5/6/2012 Vote

2. The staff were all very attentive, particularly the concierge, who cheerfully provided pre-printed directions to all the sights we were interested in visiting.

"Super stay! " Read full review on TripAdvisor 4/21/2012 Vote

3. Our waitress was lovely and very attentive but some of the other staff were less so.

"Mixed experience " Read full review on TripAdvisor 4/18/2012 Vote

4. Lack of attention to maintenance and other details seem to be a common theme at Tapatio.

"HUGE disappointment " Read full review on TripAdvisor 11/30/2011 Vote

5. The way I see it, however, is that they take lackadaisical care of their property, renting rooms to people when they clearly must have known they were subpar, and then showed no interest in customer service or ensuring repeat business when the problems were brought to their attention.

"Severely Disappointed, Not 4-star quality. " Read full review on TripAdvisor 11/6/2011 Vote

6. The hotel was very clean and the staff was amazing; very attentive to any requests I may have had.

"Great Resort with Fantastic Staff!! " Read full review on TripAdvisor 9/6/2011 Vote

7. We stayed for the weekend - the staff are attentive - above and beyond approach.

"Our 5th year and everything was just perfect " Read full review on TripAdvisor 8/23/2011 Vote

8. Alexis was very attentive and took care of our needs in a timely manner.

"Friendly staff and definitely a family friendly resort! " Read full review on TripAdvisor 6/7/2011 Vote

9. He shuffles his feet awkwardly and stands at attention by the TV.

"Vermin, roaches, bugs in bed, unwashed bed linens, filthy baths and floors " Read full review on TripAdvisor 5/10/2011 Vote

10. The property needs to have a little more attention paid to cleanlieness.

"Good Value, Great Location, Friendly Service " Read full review on TripAdvisor 5/9/2011 Vote