Mayflower Hotel Washington Dc, Washington DC, Cares

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Rank

45th

Out of 279

Mayflower Hotel Washington Dc	Average Daily Rate: NA Check Rates

Hotel Class:

1127 Connecticut Avenue NorthWest

Washington DC, 20036 View map

5-Star Hotel Rank: 8 of 12
Average review rating: 4

OpinionWell Value Index: NA

Traveler reviews analyzed: YahooTravel (14) , Travelocity (8) , Expedia (35) , TripAdvisor (419) , BedBugRegistry (8)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Cares

Appears in 18 comments.

The following words were used in comments with Cares:
$ (2) bar (2) customer (4) fridge (2) hotel (4) management (2) not (4) offers (2) pillow (2) poorly (2) problem (3) room (4) service (4)

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1. When chains acquire properties, they erect barricades of 800 numbers manned by poorly equipped, poorly trained personnel who seem to only care about delivering the canned script and are not empowered (I'll give them the benefit of the doubt) to actually problem solve and offer customer service -- not pretend customer service, but actual customer service.

"Everything was great until I got home. " Read full review on TripAdvisor 5/23/2012 Vote

2. The people I spoke with along the way thanked me robotic-ly for staying at a Renaissance property over and over, assuring me via an elaborate, prolonged script that my happiness was all they cared about, before they sent me off to yet more Muzak and many, many, many minutes of hold time and dead ends.

"Everything was great until I got home. " Read full review on TripAdvisor 5/23/2012 Vote

3. They clearly DO NOT care about you or your property.

"Valet wrecked our vehicle and still have not settled " Read full review on TripAdvisor 5/11/2012 Vote

4. The Hotel took care of all of us as individuals.

"Lovely! " Read full review on TripAdvisor 5/1/2012 Vote

5. There are better values in the city, but if you do go, you'll be comfortable and well cared for.

"What You'd Expect From a Marriott Hotel " Read full review on TripAdvisor 2/21/2012 Vote

6. Also, there is a mini-bar fridge in the rooms, be careful they charge just for opening the fridge, $26.

"OK hotel to stay in D.C, beware hidden fees " Read full review on TripAdvisor 12/31/2011 Vote

7. I found the pillows to be uncomfortable but I'm sure if I really cared enough I could have asked for a different set of pillows.

"Nice place to stay has a very old fashion feel " Read full review on TripAdvisor 11/3/2011 Vote

8. Only problem was with our bar as an item was already opened, but that was taken care of.

"Beautiful hotel! " Read full review on TripAdvisor 8/9/2011 Vote

9. I ended up getting sick on our trip and the staff was very helpful in fiding and getting me to medical care.

"Very nice hotel and close to everything! " Read full review on TripAdvisor 8/3/2011 Vote

10. One of our rooms was not ready until dinner time, but the hotel manager took care of it by giving us access to the VIP Lounge for the whole visit.

"Great Location and Excellent Staff " Read full review on TripAdvisor 10/29/2009 Vote