Mason Beach Inn, Santa Barbara, Problem

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Home » United States » California » Santa Barbara Destinations » Santa Barbara Hotels » Mason Beach Inn

OpinionWell
Rank

38th

Out of 107

Mason Beach Inn	Average Daily Rate: NA Check Rates

Hotel Class:

324 West Mason Street

Santa Barbara, 93101 View map

1-Star Hotel Rank: 2 of 3
Average review rating: 3.6

OpinionWell Value Index: NA

Traveler reviews analyzed: BedBugRegistry (1) , TripAdvisor (76) , YahooTravel (18)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit high (1) avoid (2) bad (5) bed bugs (20) broken (1) bug (4) chipped (1) complain (2) complaint (1) cram (1) dirty (2) expensive (3) filthy (1) gross (2) hard (5) hated (1) horror (1) ignorant (1) incompetent (1) is a joke (1) issue (4) itchy (2) lacking (1) loud (6) lousy (1) mediocre (1) nasty (2) negative (2) nightmare (3) noise (10) noisy (3) odor (1) poor (2) problem (10) rock (1) rude (3) scald (1) slow (1) smell (9) stale (1) terrible (1) tiny (1) unclean (1) uncomfortable (2) unfortunate (2) unfriendly (1) unhappy (1) urine (2) would have liked (1) wrong (2)

Problem

Appears in 11 comments.

The following words were used in comments with Problem:
apology (2) beach (3) bed (4) biggest (2) bug (4) cares (4) company (2) dog (2) expectation (2) guest (2) hotel (4) inn (3) liked (2) money (2) not (4) staff (5)

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1. Wireless has generally been good, although one year I had severe problems with it.

"I really like the place " Read full review on TripAdvisor 4/24/2012 Vote

2. my husband and I had both worked hard to figure out the problem, and the front desk was strangely ignorant, using senseless explanations and eventually changing the story repeatedly----to finally get online I had to walk back up to the West Beach Inn, sit on their outside steps and log in.

"terrible value, disappointing stay " Read full review on TripAdvisor 4/12/2012 Vote

3. So there is no hunting for your waiter if you have a problem or need the check.

"Comfortable place to stay " Read full review on TripAdvisor 8/20/2011 Vote

4. I asked a staff member the next morning about this and he told me they were having some problems with the cable company.

"Comfortable place to stay " Read full review on TripAdvisor 8/20/2011 Vote

5. Of course the biggest problem about Mason Beach Inn was that the hotel staff did not care about the bed bug issue.

Read full review 5/31/2011 Vote

6. However, I would expect the hotel staff to act like they care about their guests, take ownership of the problem, apologize, assure us they will take the necessary precautions (ie bed bug dog inspection, pest control company inspection), and give us some or all of our money back.

Read full review 5/31/2011 Vote

7. Of course the biggest problem about Mason Beach Inn was that the hotel staff did not care about the bed bug issue.

"Bed Bugs!!!! " Read full review on TripAdvisor 5/31/2011 Vote

8. However, I would expect the hotel staff to act like they care about their guests, take ownership of the problem, apologize, assure us they will take the necessary precautions (ie bed bug dog inspection, pest control visit, etc), and give us some or all of our money back.

"Bed Bugs!!!! " Read full review on TripAdvisor 5/31/2011 Vote

9. The hot tub could have been hotter but I remembered that this was a problem the previous time I stayed here so perhaps that's something that can't be fixed.

"Great location, great service, great find " Read full review on TripAdvisor 12/9/2009 Vote

10. The window was broken (although the manager fixed the problem we did not feel we could open or close the window) and had bars over the window.

"Avoid the Mason Beach Inn " Read full review on TripAdvisor 6/24/2007 Vote