2. I found the same problems that I read on the reviews; dirty cups that I know for a fact the housekeeper replaced the paper lid on to make it look as though it had been replaced, sink not cleaned (just wiped in the front with water and soap still lingering behind the faucet), family suite has a big red stain on the carpet (room 501), can hear the elevator all day (though this didn't bother me at night as the elevator use really slowed down), and the towels were not replaced.