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Rank
113th
Out of 517

The Inn at Sunset Cliffs

Average Price: $229  
 
Hotel Class:
1370 Sunset Cliffs Boulevard
San Diego, 92107 View map  
5-Star Hotel Rank: 5 of 15
Average review rating: 4.48
OpinionWell Value Index: 2
Traveler reviews analyzed: TripAdvisor (109)
SAFE TO BOOK ? (0/5 issues found)
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Problem
Appears in 12 comments. 
The following words were used in comments with Problem:
customer (2)   night (4)   not (8)   offers (2)   room (3)   staff (4)    
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1. I imagine any other functioning human being that is not, well me, will not have this problem.
"Stay-cation " Read full review on TripAdvisor   10/11/2011 Vote      
2. For us, this was not a problem at all.
"Location, location, location! " Read full review on TripAdvisor   3/19/2011 Vote      
3. ), he also was extremely casual, never offered to comp a night or offer me a free future night (traditional hotelier solutions), but went on at length about how he agreed with the items that were problems and how he'd fixed them or would fix them.
"Never again. " Read full review on TripAdvisor   4/13/2010 Vote      
4. I then advised him that this was the problem with the staff culture at the hotel: they think it's incumbent upon the customer to pay them AND to advise them how to perform.
"Never again. " Read full review on TripAdvisor   4/13/2010 Vote      
5. bring up every problem you have immediately with the staff when you discover it and have them fix it asap and maybe comp you a night if you have the seriously disgusting problems I had and 2.
"Never again. " Read full review on TripAdvisor   4/13/2010 Vote      
6. Culture of the staff is that it is incumbent upon the customer to tell them what they need when there is a problem and not incumbent upon the staff to initiate or be energetic/enthusiastic about solving the problems.
"Never again. " Read full review on TripAdvisor   4/13/2010 Vote      
7. And the problems I experienced were EGREGIOUS: the floors were dirty, found a long black hair on my pillow, the showerheads were not adjustable and spewed strong water horizontally across the shower, three piles of dog poop on the lawn outside our room went unpicked up for a day, the closet smelled moldy (the only place to hang the designer dress I'd bought for the wedding I was to attend.
"Never again. " Read full review on TripAdvisor   4/13/2010 Vote      
8. When talking with the manager the following Tuesday (first chance to catch him and I had to initiate the call even after an email to him delineating the problems.
"Never again. " Read full review on TripAdvisor   4/13/2010 Vote      
9. The only problem I saw with the room was the baseboards and walls looked like they could use a Mr.
"Loved it here! " Read full review on TripAdvisor   2/16/2009 Vote      
10. Most other rooms will not have this problem.
"Wonderful, but not luxurious! " Read full review on TripAdvisor   4/5/2007 Vote      
   
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